As a Senior Product Designer on the Global Dining, Resy Venues team, you will create user-centered experiences and interfaces for products that help restaurants, wineries, hospitality businesses, and internal teams manage complex workflows with clarity and confidence. You will design across the end-to-end user journey, from early discovery and concept development through detailed interaction design, high-fidelity specifications, implementation support, and iteration after launch.
This role is best suited for a product designer with a strong B2B SaaS background who is comfortable working on complex systems, multi-step workflows, permissions, operational tools, and cross-platform experiences. You will partner closely with product managers, engineers, researchers, data partners, design leads, and business stakeholders to translate customer needs, business goals, and technical constraints into simple, elegant, scalable solutions.
You should be comfortable prototyping with AI-enabled tools, open to adopting new tools, and interested in improving team process while maintaining strong design judgment, customer empathy, and product quality.
Lead design work from discovery and concept through detailed design, delivery, and iteration for complex B2B SaaS workflows across restaurants, wineries, venues, and internal operations.
Identify the right design artifacts to create based on project needs, ambiguity, and timeline, including journey maps, service blueprints, user flows, wireframes, prototypes, interaction models, and high-fidelity specifications.
Lead customer conversations, usability sessions, and other research activities; synthesize findings into clear insights, recommendations, and product opportunities.
Translate customer feedback, business requirements, product data, and technical constraints into usable, scalable product experiences.
Prototype product concepts, workflows, and interaction patterns using Figma and AI-enabled prototyping tools to explore directions, evaluate tradeoffs, and align partners quickly.
Think holistically about the product ecosystem, including upstream and downstream dependencies, cross-platform consistency, edge cases, permissions, settings, data states, and operational workflows.
Partner closely with product managers, engineers, design leads, researchers, data partners, and cross-functional stakeholders to define requirements, align on priorities, and deliver against shared goals.
Present design decisions, rationale, tradeoffs, and product strategy clearly to peers, partners, and cross-functional leadership.
Use and contribute to design systems, UX patterns, and product standards to ensure consistency, accessibility, and quality across the Global Dining, Resy & Venues experience.
Identify opportunities to improve team process, tooling, and collaboration practices in ways that help the team move faster and produce higher-quality work.
Engage with other designers to exchange ideas, share skills, provide feedback, and contribute to a strong design culture.
Qualifications
Has at least 5 years of hands-on experience in or with a product design organization.
Has experience designing B2B SaaS products, operational tools, enterprise workflows, marketplace platforms, or other complex systems.
Demonstrates strong product thinking, including the ability to understand the problem being solved, who it is being solved for, and how design decisions connect to customer and business outcomes.
Has experience leading customer research activities, including planning conversations, talking directly with customers, facilitating usability testing, and synthesizing findings into actionable product and design direction.
Demonstrates strong UX skills across information architecture, multi-step flows, cross-platform experiences, prototyping, and high-fidelity execution.
Can handle complex projects, identify edge cases and dependencies, and bring clarity to ambiguous problem spaces.
Has strong visual and interaction design judgment, including layout, typography, hierarchy, accessibility, usability, and systems thinking.
Has expert knowledge of Figma and experience building organized, component-driven designs in a fast-paced product environment.
Is comfortable prototyping with AI-enabled tools and open to experimenting with new tools and process enhancements.
Communicates proactively and clearly, with strong attention to detail and a low-ego, collaborative approach.
Can share design solutions, rationale, and strategy in an engaging way with peers, partners, and leadership.
Has experience working closely with product and engineering partners in a cross-functional product development model.
Experience designing native iOS app experiences is a plus.
Has a portfolio of relevant product design work that illustrates your role, process, decision-making, and impact in solving specific customer and business problems.
Skills
Figma
AI-Design Workflows
Design Systems and Accessibility Design
Product Strategy and Requirements Gathers
Design Strategy and Thinking
Wireframing, Prototyping, and Interaction Design
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- At least 5 years of hands-on experience in or with a product design organization
- Experience designing B2B SaaS products, operational tools, enterprise workflows, or complex systems
- Experience leading customer research activities, usability testing, and synthesizing findings
- Strong UX skills across information architecture, multi-step flows, cross-platform experiences, prototyping, and high-fidelity execution
- Expert knowledge of Figma and component-driven design systems
- Comfortable prototyping with AI-enabled tools and adopting new design tools/workflows
- Strong visual and interaction design judgment, including accessibility and systems thinking
- Experience working closely with product and engineering partners in a cross-functional model
- Portfolio demonstrating role, process, decision-making, and impact
- Experience designing native iOS app experiences
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
