Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Evergreen requisition: Sr Product Designer
Note: By submitting your resume you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details.
What do we do?
At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.
Who are you?
You are a talented and experienced senior designer with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can translate business and technology needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas and fresh approaches to each project they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are passionate about the holistic product view and are an omnipresent voice for the customer.
Responsibilities in the role:
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Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy.
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Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts.
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Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery.
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Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations.
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Participate as a design lead to cross-functional teams that include: creative leads; designers; project managers; product managers; software developers; and QA.
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Effectively communicate design decisions to product teams, users, and leadership teams.
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Keep up with evolving design trends, technologies and best practices.
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Ability to work on multiple projects at the same time.
Requirements:
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B.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields.
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5+ years proven experience designing software applications for a global audience.
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Strong knowledge of interaction design processes and methodologies, particularly as applied to desktop & mobile products.
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Thrive in a fast paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication.
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Proactive and takes ownership for producing positive results.
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Contributes as a valued team member and colleague with leaders at all levels.
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Demonstrates self-awareness and a desire for continual learning and personal development.
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Must possess the presentation skills and professionalism to project a professional image, both internally and externally.
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Have developed UX and/or User Interface (UI) designs for IT professionals.
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Experience working closely with engineering to champion design at every step.
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Have an online portfolio showing a mix of UX/UI design experience.
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Proficient in suite of Adobe tools and/or Sketch.
Desired Experience:
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Experience in Enterprise SaaS.
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Experience in Support and/or Call Center business models.
What do we offer?
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The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
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The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.
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Keep you in the loop: complete support and transparency from our global and local leaders.
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An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.
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Career development: we will support your professional growth because your goals are important to us.
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Flexibility: office, remote or hybrid? Choose what you need to be at your best every day.
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Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
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Cafeteria, health insurance, life insurance.
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And a fabulous new HQ from September near Nyugati Railway Station at Budapest.
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
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