Responsibilities
- Lead the end-to-end design process—from discovery and ideation to prototyping, testing, and final specs—on features and enhancements across our T&S internal tools suite
- Partner with Research to plan user research, synthesize findings, and validate design solutions (e.g., interviews, contextual inquiry, usability testing)
- Translate research, operational requirements, and policies into clear user flows, wireframes, journey maps, and high-fidelity prototypes
- Design efficient interfaces for high-volume workflows, data-heavy analysis, and critical decision-making
- Collaborate closely with Product, Engineering, Operations, Policy, Data Science, and Legal throughout the development lifecycle
- Help establish a design system and component library for Internal Tools
- Advocate for the needs of internal users and influence product prioritization
- Leverage tool usage data and qualitative feedback to identify improvements and track design impact
- Partner with adjacent designers across T&S to align on shared patterns and collaborate on key initiatives
- Own and drive the design roadmap for the Internal Tools workstream
What We're Looking For
- 5+ years of experience delivering end-to-end product design (UX/UI) for complex web applications
- A portfolio that showcases systems thinking, user-centered design, and iterative improvement in internal tools, enterprise software, or other web-based applications.
- Experience partnering with Research to inform and validate design decisions
- Strong collaboration with Product and Engineering in agile environments
- Comfortable facilitating collaborative workshops (e.g., journey mapping, design sprints)
- Core Design Proficiency: Expertise across the product design lifecycle: research synthesis, IA, interaction design, visual design, prototyping, and usability testing
- Complex Problem Solving: Ability to solve complex operational problems with elegant and efficient solutions
- Tooling: Proficiency in Figma and other modern design/prototyping tools
- Communication & Collaboration: Strong communication and stakeholder management skills
- Visual Craft & Design Systems: Detail-oriented visual craft and familiarity with developing re-usable UI components and other design systems elements.
- Mindset: Empathetic, adaptable, and comfortable with ambiguity
Bonus Skills
- Experience building, contributing to or maintaining design systems
- Familiarity with Trust & Safety tooling (e.g., moderation, fraud detection, policy enforcement)
- Direct professional experience designing tools specifically within the Trust & Safety domain (e.g., content moderation, policy enforcement, investigations, fraud/risk detection).
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What We Do
In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and going on dates. Hinge is on a mission to change that by designing the most effective app experience. We want to create a less lonely world by inspiring intimate, in-person connections. Relationships are at the core of everything we do. And not just the romantic kind. We can't accomplish really hard things alone - so we make great relationships the foundation of our teamwork. We believe these three core values are what it takes to build those great relationships: Authenticity, we share - never hide - our words, actions, and intentions. Courage, breakthroughs require a willingness to take risks and embrace lofty goals and tough challenges. Empathy, we're all humans first. So we deeply consider the perspectives of others, listen openly, and speak with care.
Why Work With Us
We're mission-driven. While most apps think about boosting sessions and time on app, we think strategically about meaningful end results (dates and relationships). We're culture-first. We believe in great people over process. Decisions are pushed to the front lines, with feedback and coaching provided by our leaders.
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Hinge Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hinge believes in the power of in-person connection. We have adopted a hybrid model that allows our people to stay connected to each other in-person.
