Senior Product Designer - Madrid based

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Join Aircall as a Senior Product Designer and make a big impact in a fast-evolving, dynamic environment. You'll tackle exciting challenges, shape the future of our product, and create meaningful user experiences. This is a unique moment to grow your skills, influence our design vision, and thrive in an environment full of opportunities.

Responsibilities:

• Lead the design process from concept to execution, ensuring a seamless and consistent user experience across all touchpoints.
• Collaborate with product managers (PMs), engineers, and other stakeholders to define and implement innovative solutions that support Aircall’s strategy and ensure user satisfaction.
• Conduct and actively contribute to user experience research, including user interviews, surveys, and usability testing, to gather insights and validate design decisions.
• Be involved in project framing, from initial concepts to release, including leading workshops with key stakeholders, creating prototypes, and developing high-fidelity specifications for collaboration with tech teams.
• Advocate for design best practices and contribute to the development of our design system.
• Mentor and provide guidance to junior designers, fostering a culture of continuous learning and improvement.
• Stay up-to-date with the latest design trends, tools, and technologies.
• Own the outcome of your job and keep an eye on metrics.

Team Environment:

• Join a small, collaborative team with a mindset that values autonomy and proactivity while ensuring you are never alone.
• The team is spread between France, Spain and the US, promoting a diverse and inclusive work culture.
• Sharing and collaboration are key within the team, encouraging open communication and teamwork to achieve the best outcomes.
• Impact the product not only by designing features, but also in-app communication, copy, marketing.

Team Objective:

• Transform technically complex products into easy-to-use tools for everyday use.
• Work on complex user journeys considering diverse profiles including team managers, agents, sales representatives, and their clients, supporting the business of SMBs.

Requirements:

• Proven experience as a Product Designer, UX Designer, or similar role, with a strong portfolio showcasing your design work.
• Proficiency in Figma.
• Strong understanding of user-centered design principles and methodologies.
• Experience conducting and contributing to user research and usability testing.
• Excellent communication and collaboration skills.
• Ability to think strategically and translate business goals into compelling design solutions.
• Experience working in a fast paced environment is a plus.
• Bachelor’s degree in Design, Human-Computer Interaction, or a related field is preferred.

How to Apply:

• If you are passionate about designing products that make a real impact and want to be part of a dynamic and growing company, we would love to hear from you.
• Please submit your resume, portfolio, and a brief cover letter explaining why you are a great fit for this role.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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