Senior Product Designer - Loyalty Design Team (all genders)

Zalando is Europe’s leading online platform for fashion and lifestyle, connecting 50+ million active customers, brands and partners across 25 markets. Our aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design. 

Product Design at Zalando is a community of 200+ product designers, content designers, and user researchers. 

The Loyalty design team, based in Berlin and Dublin, is creating customer-centric loyalty experiences. You’re coming in at the  start of our new loyalty journey, and will play a critical role in ensuring that customers feel rewarded, delighted and satisfied with the program no matter where they are in their customer journey. 

 We are seeking a highly skilled Senior Product Designer who excels in visual design and craft while having an experimental mindset. You are passionate about designing and delivering customer-centric  solutions that delight customers and that are aligned with business strategy. You have a keen eye for detail, visual design trends, and an appreciation for how art direction, illustration or motion design can elevate the overall experience. 

While strong foundational UI/UX skills are a must, experience with design experiments, concept design methods, and conducting user research will help you succeed. 

Collaboration and communication are at the heart of this role, as you’ll partner with principal and senior principal product managers, engineers and other designers to grow our loyalty program into a delightful and attractive experience. 

As a customer-focused design role model, you will contribute to the Zalando Product Design community and the larger European design industry by sharing best practices, mentoring and teaching colleagues, crafting best-in-class solutions, bar-raising in design reviews, and sparking inspiring conversations.  

• You have a proven track record of designing visually rich, customer-facing digital products, and you’re comfortable owning the visual language of a product from concept to execution.

• You excel in visual storytelling and craft, with a refined aesthetic sensibility and an ability to elevate design through hierarchy, typography, color, and layout.

• You’re excited to work at the intersection of brand and product — understanding how visual systems support user goals and business objectives.

• You’re hands-on with prototyping tools and design systems and know when to follow and when to break the rules to craft delightful, memorable moments.

• You thrive in collaborative environments and can communicate clearly and confidently with stakeholders, engineers, and other designers.

• You bring a growth mindset and value experimentation — you’re not afraid to test bold ideas, learn from data, and evolve quickly.

• You advocate for accessible, inclusive design and are passionate about creating experiences that are intuitive for everyone.

• You mentor others and raise the quality of work across the team by giving thoughtful feedback and sharing your craft.

• Shape the experience and visual direction of loyalty touchpoints across the Zalando experience — from concepts and experiments to polished, high-fidelity UI.

• Partner with product, engineering, and brand teams to build a cohesive and emotionally resonant customer experience that drives engagement.

• Translate problem definition, complex ideas and business goals into clear, elegant design concepts that surprise and delight.

• Rapidly prototype, test, and iterate on new features, being literate in motion, transitions, and microinteractions to bring moments of joy.

• Contribute to and evolve Zalando’s design system by proposing new patterns, components, and visual principles where needed.

• Share knowledge, inspire others through design reviews and critique, and push the visual quality and conceptual ambition of your team’s work.

• Support a culture of feedback, co-creation, and continuous learning by facilitating workshops and design sprints.

Inspiring peers. Product Design at Zalando is a highly diverse, international community of accomplished designers, writers, and researchers who drive our customer experiences to the next level.

Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We learn from mistakes. We laugh together. We share ideas freely.

Professional development. We believe in a purpose-driven approach to motivating and growing people. We help you to grow through mentoring, personal branding support, networking inside and outside the company, and rotation through diverse career opportunities within Zalando.

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review
   

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us 

Please note that all applications must be completed using the online form - we do not accept applications via email.

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion