Senior Product Designer - Lifecycle Growth

What you'll own

Taking end-to-end ownership of design work - from business discovery and problem definition, through design, testing, and shipping.
Designing for business outcomes: activation, conversion, retention. You'll define what success looks like in numbers.
Running live experiments - activation banners, in-product nudges, A/B tests, and lifecycle communications that move Trial > QL > Subscriber. 
Collaborating with designers across Activation and other product teams, contributing to design critique and shared thinking.
Occasional experiments that go beyond Activation - and affect acquisition, retention and monetization
Writing copy - at Text, designers write the first version of product copy.
Working AI-natively - using tools like Cursor to build interactive mockups and accelerate your work.

Who you are

We hire for mindset over years on a CV. If you have fewer years of experience and the bullets below describe you, we want to talk. If you have 10 years and you don't recognize yourself here, this won't be a fit.

• You take ownership. Every designer at Text is expected to act like the design lead for everything they ship.
• You think business-first. You can read a metric, understand why it matters, and design toward moving it.
• You move fast. You'd rather ship a rough test this week and learn than ship a polished screen next quarter and hope.
• You're comfortable with ambiguity. Our team is post-reorg, our product is newer than LiveChat with smaller data volumes, and our roadmap shifts.
• You're AI-native or eager to be. You use AI tools as a multiplier, not a curiosity.
• You communicate clearly and directly. You give and receive feedback without ego.

Deal-breaker: if you optimize for how something looks more than how it works — this isn't your team. We're building a product that makes people more productive. 

You may be a great fit if you have

• A portfolio that shows business thinking — why something was built, what changed because of it, and how you made the trade-offs.
• Comfort with the full design process: discovery, prototyping, shipping, and measuring impact.
• Mastery of Figma; familiarity with experimentation tools and product analytics.
• Hands-on experience with AI-assisted design or prototyping tools (our stack: Claude Code/Codex/Flow/Claude Design) — or a clear willingness to adopt them fast.

Nice to have

• Experience working on a product (vs. agency or marketing-only).
• Background in SaaS, B2B, or product-led growth.
• Experience writing product copy.
• Hands-on experience with AI-assisted design or prototyping tools (Cursor, v0, etc.)

Why you'll love working here

• Real ownership from day one. You won't be waiting for permission.
• A team of people who care. Strong characters, high standards, low ego.
• Direct line to leadership. No layers of middle management between your ideas and decisions.
• Cross-product exposure. Because Activation works with every product team, you'll see more of how Text actually works in 12 months than most designers see in 3 years.
• A path to permanent. This role starts as maternity cover, but for the right person, we'll make space.
• Ability to deliver incredible impact. Our tools serve more than 1 billion customers a month, across 150+ countries.
• Unlimited access to all the cutting-edge AI tool.