Senior Product Designer - Knowledge AI

Zendesk builds software crafted to improve the customer experience. We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.

As a Senior Product Designer for our Knowledge team, you will take a systems-oriented approach to define the vision for creating a best-in-class knowledge platform that powers our customers' conversational AI experiences. You will rethink our Help Center experience for the age of AI, and how customers manage, evaluate and optimize their knowledge quality at scale. You will collaborate closely with other designers in the space to ensure an optimal and consistent end-to-end experience. Your role will be vital to our mission of enabling AI-driven self-service workflows that provide accurate answers and improve customer service interactions.

You will get to collaborate mostly with teams in Poland, Denmark and Portugal but also distributed teams across EMEA, AMER & APAC.

• Design and build the future for Zendesk Knowledge, the smart knowledge platform for better self‑service and empowered agents & AI.

• Partner with the product & engineering teams to research and develop new Knowledge platform capabilities for our customers.

• Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process.

• Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision.

• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle.

• 5+ years of professional experience in designing consumer or business SaaS applications

• 2+ years of professional experience in designing Content Management Software or Integration Systems.

• Prior experience with designing LLM integrations and AI feature workflows.

• Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.

• A solid design process and collaboration mindset, with expertise to rapidly communicate and prototype design concepts at various levels of fidelity, demonstrating a proactive approach in navigating ambiguity.

• Ownership of the projects you work on and freedom to put your ideas on the table

• Being a part of defining new standards in an emerging space 

• Flexible working hours and hybrid work environment

• Opportunity to learn and grow with a hardworking and passionate team

Think you’re up to the challenge? We’re inviting forward-thinking, ambitious & progressive people to join our growing team - we guarantee it will be one of your most enjoyable, memorable, rewarding, and important gigs of your career.

***** Please submit a link to your portfolio or work samples with your application *****

Zendesk is an Equal Opportunity Employer

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Zendesk is committed to the full inclusion of all qualified individuals. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.