Senior Product Designer, Customer Innovation

Guideline is looking for a Senior Product Designer to join a team focused on solving our user’s biggest pain points to make an impact where it matters the most. In this role, you will play a crucial part in shaping our design strategy and seamlessly connecting user needs, business goals, and design patterns across our product experiences. Your efforts will not only alleviate user challenges but also enable and empower users to achieve their retirement goals.

The Team 

The Product Design Team at Guideline is focused on delivering innovative, user-centered solutions that make a real impact. 

We’re a collaborative group that values creativity, transparency and a deep respect for our craft. We hold ourselves to a high bar and actively support one another so that we can do our best work.

From designing tools that help individuals navigate their financial future to building new retirement offerings, the Product Design team plays a central role in contributing to Guideline’s mission of ensuring everyone arrives at retirement with a plan.

What You'll Work On

• Partner with product management, engineering, and design to define and implement key opportunities across internal and external experiences
• Build effective partnerships with Customer Service and Operations to build a deep understanding of customer needs to represent the user in design solutions, trade-offs, and technical decisions
• Define both the long term UX vision and the short term releases that deliver customer value
• Lead the design strategy and execution of your designs from concept to implementation
• Help refine and deliver clear storytelling around product needs and opportunities

What We're Looking For 

• We’ve found that a low ego, a growth mindset, and a bias for action goes a long way here.
• 5+ years of experience designing UX and UI for software
• Product thinker with the ability to design solutions that iteratively scale from MVP to north star
• Problem solver and explorer with an understanding of design thinking frameworks
• Strong storytelling and communication to articulate the “why” behind design decisions  across the broader organization
• Systems thinker who understands how parts come together and scale as a greater whole
• A knack for navigating ambiguous problems and shape them into clear goals

While it's not required, it's an added plus if you also have:

• Experience launching a 0 to 1 product
• Fintech or related industry experience
• Experience with research and user-testing
• An eye for high-quality, well-crafted visual and interaction design

More About Guideline 

Everyone should have a simple, affordable way to save for retirement. At Guideline, our plans are low cost and highly automated. This makes it easy for companies to offer a valuable benefit—and easy for people to invest in their financial future with confidence.

Compensation

At Guideline, we believe compensation should be fair and equitable. We take a data-driven approach to set our compensation bands; the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and work location. These pay zones may be modified in the future.

Please speak with a recruiter for additional information regarding our tier locations.

• Metro+:
  The base salary range for this position is $170,500 - $188,000 annually.
• Metro:
  The base salary range for this position is $154,000 - $171,500 annually.
• National: 
  The base salary range for this position is $147,500 - $165,000 annually.

In addition to base salary, this position is eligible to receive equity in the form of Incentive Stock Options (ISOs). 

At Guideline, base salary is just one component of the overall Total Rewards package offered to employees.  All employees are offered comprehensive benefits and perks to help support you and your family.

• Flexible time off in addition to company holidays — We observe the NYSE Holiday Calendar
• 401(k) with matching contributions — We use our own platform and match 100% of the first 3% contributed, and 50% of the next 2% (for a max employer contribution of 4%)
• 100% employer-paid healthcare, vision, and dental insurance for employees and 70% coverage for dependents
• Opt-out credit if all three plans are waived
• Health Savings Account and Flexible Spending Accounts
• Disability and life insurance options
• Mental health benefits, including therapy and coaching through Modern Health, for employees and their dependents
• Paid parental leave for birthing and non-birthing parents
• Sabbatical after 5 years of employment
• Annual learning and development stipend — We reimburse approved professional development expenses, up to $750 per employee per year.

Guideline provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Additionally, Guideline participates in the E-Verify program in certain locations, as required by law. 

Guideline is an equal opportunity employer. Applicants in need of special assistance or accommodation during the interview process can reach out to [email protected].

Guideline is committed to protecting the privacy and security of the personal information of our applicants. Please refer to Guideline's Privacy Policy for information about our privacy and security practices.

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