Senior Product Designer, Growth and Client Experience

At Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them.  We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Our Perks and Benefits:

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

• Equity in a high-growth start-up 
• PTO program, including a Winter Office Closing: Christmas Day (Observed)  through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement 
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave
  

About the role

Design sits at the center of the Two Chairs experience. As a Senior Product Designer on our Client Experience squad, you’ll help redefine how people experience mental healthcare, infusing every moment of their Two Chairs journey with care and joy. This is an opportunity to use your product design chops to build a product that enables all people to access the effective, modern mental healthcare they deserve.

You’ll be joining a team of design craftspeople who are passionate about making a difference in mental healthcare — we’re all about building authentic empathy for our users, boldly reimagining their tools, and paving the way towards a better mental healthcare system. All while caring for every single pixel. Surrounded by smart, ambitious and caring cross-functional teammates, you’ll have the opportunity to partner across all disciplines, developing deep clinical partnerships and amplifying the clinical perspective through the research, design, and development of beautifully elegant UI.

You'll be responsible for building tools that enable clients at Two Chairs to get started in care and meet their mental healthcare goals. You’ll use design to help make mental healthcare accessible to all.

Core Areas of Responsibility

• Shape our vision of the Two Chairs Experience. You’ll partner with product, engineering, and clinical counterparts to imagine and evoke a world where clients easily get started and joyfully receive life-changing care. Your vision will drive our roadmap and build momentum across the organization.
  
• Build your way towards this vision. You’ll design end-to-end journeys that help clients receive effective mental healthcare, serving as an expert of product design craft and evangelist of design excellence. You'll collaborate closely with cross-functional counterparts to design user flows, prototypes, and high-fidelity product features that support our business goals and serve our clients (while delighting them along the way).
  
• Guide our conversion point-of-view. You’ll partner closely with leaders across the company to understand our growth funnel, then test your way towards the right suite of experiences, tools, and touchpoints to bring clients into care with ease. You’ll reimagine our Client Experience with these learnings in mind. 
  
• Thoughtfully consider your users in each design decision you make. You’ll be devoted to building empathy for their individual needs, consistently weaving their perspectives into your solutions, and always prioritizing diversity, inclusion, and representation in your work. You’ll bring empathy and intention to each design choice you make.
  
• Play a foundational role in designing and implementing the Two Chairs Design System. You’ll introduce new ways to leverage a modular design system while continuously evolving how our design language embraces our cross-platform experience. You’ll uplevel the product design toolkit to ensure every touchpoint feels cohesive, successful, and pixel-perfect. The Two Chairs digital products will grow to embody both your strategic points-of-view and aesthetic stamp.

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Develop deep, collaborative partnerships with your design peers.
• Build strong relationships with your core counterparts in our product, engineering, and clinical functions.
• Meet and start to understand your users, their needs, and their hopes.
• Ship your first features.
• Contribute to the evolution and maintenance of our design systems and UI.

 Where you’ll make an impact in the first year:

• Activate the product vision for our Two Chairs experience.
• Ship elegant solutions to complex, multifaceted workflows that help clients enter into care and push our business forward.
• Enable an environment of continuous improvement. Iterate and improve upon the process, protocols, and rituals that enable design at Two Chairs.
• Raise the volume on the voice of your user: Current and prospective clients
• Develop your point-of-view on how technology and design can impact the way clients engage with care.
• Champion design across the company. Bring great design, research, and design-thinking to your squad (and beyond).

 You’ll be successful if you have:

• A demonstrated history of launching thoughtful, research-driven digital products. From initial needs-finding, ideation, early-stage prototyping, testing, iteration, and delivery of high-fidelity designs, you’re able to demonstrate the impact of your design work. The products you’ve launched are beautiful, functional, and solve real problems.
• Mastery of UI best practices and the knowledge of when to leverage them. You know when to push a design for the benefit of creating an ownable and delightful experience, without compromising usability or accessibility.
• A deeply user-centered process, with experience processing quantitative and qualitative data into actionable insights and an iterative, metrics-driven approach to design. You know when to learn by shipping. 
• Excellent visual design craft, with stylistic breadth, attention to detail, and a knack for bringing delight into everyday interactions. Your portfolio showcases mastery of type, space, form, color, and visual hierarchy. You appreciate when product and brand are closely linked, and are excited to create experiences that are not only functional, but also uniquely Two Chairs.
• Exceptional communication skills. You have strong interpersonal instincts and the poise to navigate the fast-paced ambiguity of a startup. You provide thorough, strategic rationale to align stakeholders towards your vision, and you feel energized when collaborating closely with a team.
• Great perseverance and a superhuman low-ego. You roll up your sleeves to do whatever needs to be done.
• Passion for our clients’ experiences within the mental healthcare ecosystem. You want to improve their day-to-day, and you’re ready to pave the way.
• Mastery of modern responsive web conventions and the ability to execute against them within Figma workflows. You have working knowledge of the capabilities and constraints of front-end web technologies.
• Experience working with electronic health records (EHRs), telemedicine platforms, healthcare compliance and regulatory standards (HIPAA or GDPR), and protected health information (PHI).
  

Compensation

The salary range for this full-time, exempt role is $140,000 to $175,000. Placement in this range is based on qualifications and experience.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.

Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html 

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All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.