US Mobile

Senior Product Designer, AI

Posted 13 Days Ago

2 Locations

Hybrid

160K-200K Annually

Senior level

Internet of Things • Mobile • Other • Software

We’re on a mission to revolutionize connectivity. We're building the next-generation connectivity platform.

The Role

US Mobile seeks a Senior Product Designer with AI experience to develop innovative user experiences for their web and mobile apps, focusing on customer support automation. The role involves collaborating with an AI team, advocating for user needs, and shipping features from conception to launch.

Summary Generated by Built In

US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.

US Mobile is America's first and only Super Carrier, allowing customers to access all three major mobile networks & switch seamlessly between them, anytime, anywhere, to get the best coverage possible. We're #1 Phone Plan Provider on Consumer Reports (not bought), and Jack Dorsey unsolicitedly tweeted about us :'). "US Mobile is very good."

US Mobile is growing faster than any carrier in the US right now. We're a venture-backed company entering hyper growth-- we make $200M in ARR with over 100% year-over-year growth, with a budget for advertising this year to finally put us on the mainstream map: SuperBowl Ad, commercials, etc. We're also < 90 person startup and cash-flow positive, so your equity is already worth real dollars in the secondary market (and growing!).

Our work this year is simplifying our web + mobile apps and main marketing page. We've contracted an amazing, reputable design agency (COLLINS) to produce Brand Guidelines ahead of our marketing strategy. Product Design will build out new components for web + mobile, and marketing pages.

We're looking for designers to maintain and advocate for consistent, high quality bar + culture; contribute to new components; lead the marketing page, web app, or ongoing core features. 6+ YOE tech startups, multiple shipped features, advocate for mindful design + efficient EPD process.

Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries, and we’re looking for exceptional designers to join us.

Requirements

AI experience required. Designed for / shipped previous AI feature(s), preferably at an AI company.
Autonomously advocate for real user needs, business strategy, and a consistent and easeful experience for users throughout the whole product lifecycle process.
Explain pros / cons of ideas based on research, user data, or other reasoning. Vocal on strategy, biz acumen, and empathy for users. Estimate design time when tasked on multiple projects.
Autonomously ship your work from 0 - 1 with high bar for IA, UX, UI, final visuals.

What you'll work on

Our in-house AI Customer Support Agent
We're building out in-house AI for an elevated and efficient customer support experience. Solutions will be automated or surfaced for top, easy issues, with ability to escalate to our existing 24/7 customer support center.
You'll design this feature from 0-1 with an AI team of mixed levels (new to AI, and very experienced).

Think you could be a good fit? Apply to learn more!!

Top Skills

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The Company

New York City, NY

131 Employees

Year Founded: 2014

What We Do

At US Mobile, we’re on a mission to revolutionize connectivity. We're building a next-generation connectivity platform to connect the next billion wireless devices onto nationwide 4G and 5G networks, including your phone, drone, car, watch, pet tracker, and everything in between. We’re accomplishing this by leveraging cutting-edge technology and forward-thinking UI design.

Whether it’s with our free high-speed international roaming, customizable perks, AI-facilitated plan savings, customizable plans, or real-time dashboards, we’re building the industry’s most delightful user experience all backed by our excellent customer service.

US Mobile’s 4G LTE network reaches more than 300 million Americans and includes international calling to over 200 countries and territories, but you will never hear from an operator at US Mobile. Our real, live Customer Support Representatives are available by phone or chat 24 hours a day, 7 days a week – to keep you connected, informed, and saving with US Mobile.