Senior Product Delivery Associate - Small Business Lending

Job Description
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Business Banking Small Business Lending, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Acts as liaison between business, governance (Risk, Compliance, Legal, Controls, etc.) and technology stakeholders, providing transparency and a consistent product delivery experience, resulting in quality customer and employee products
• Assembles and manages project working groups, ensure stakeholder engagement, influence and drive decision making
• Creates and manages detailed project plans and status updates, work with Product Owners to maintain exceptional JIRA hygiene
• Oversees changes to project scope and schedule, and ensure that proper approvals are in place
• Contributes to the development and utilization of Agile standards and methodologies

Required qualifications, capabilities, and skills

• 3 minimum years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Advanced JIRA/JIRA Align and Microsoft Office skills (Excel, PowerPoint); experience with tools like Confluence, Tableau, SharePoint, preferred
• Strong interpersonal skills with the ability to build relationships across all levels and influence key stakeholders

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Self-starter who is driven to excel in all aspects of their role, strong personal management and organizational skills; ability to manage multiple (and changing) project deliverables at same time
• Strong work ethic, proactive and results-orientated, fact- based approach
• Strong oral and written communication skills; ability to synthesize large amounts of information, summarize key concepts and articulate relevant issues to senior management

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.