Senior Product Data Analyst

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

At BetterUp, data is the foundation of how we unlock human potential. We’re looking for an experienced Senior Data Analyst to help shape the future of our Coach and Network Analytics, using Generative AI and advanced analytics to drive innovation. In this role, you will play a critical part in forecasting supply and demand, optimizing our Coach Tooling, and ensuring our network operates seamlessly.

As a key analytics partner to Network Operations and the Coach Platform squad, you’ll collaborate with Product, Engineering, and Operations teams to develop measurement strategies, build intuitive reporting, and surface insights that drive business decisions. You’ll also apply cutting-edge AI techniques, including text and sentiment analysis, LLM-powered insights, and automation, to drive improvements to the coach experience and customer outcomes..

You’ll thrive in this role if you:

• Are a builder at heart, eager to define and scale analytics frameworks, dashboards, and self-serve tools that empower business teams.

• Are naturally curious and proactive, diving deep into data to uncover trends, risks, and opportunities before others even ask the question.

• Are passionate about Generative AI, excited to experiment with LLMs, NLP, and unstructured data to extract deeper insights and drive automation.

• Enjoy working in a fast-paced, high-growth environment, where collaboration, ownership, and adaptability are key to success.

If you’re excited about leveraging data and AI to drive strategy, shape the future of coaching, and create meaningful impact, we’d love to hear from you! 🚀

What you’ll do:

• Work with our Network Operations and Coach Platform squad to develop the measurement strategy, data, and visualizations to forecast network supply and demand, and measure the health of our coach matching algorithms

• Partner closely with engineering and product, providing guidance on instrumentation design for new features and creating new datasets that delight our business users and help optimize our Coach Experience and Tooling. 

• Own the Coach and Network-related Explores and dashboards in Looker, ensuring the continued accuracy of the data and building new dimensions/measures as they are needed.

• Partner with the NetOps team to identify internal KPIs, build standardized reporting to monitor NetOps ecosystem health, and contribute to business reviews. 

• Conduct data deep dives to better understand drivers of business performance and proactively identify new areas of opportunity and risk. Present results and recommendations to cross-functional partners and the Executive Team.

• Evangelize the strategic use of analytics, educating business partners on how to self serve and interpret data, and working with them to translate insights into action.

• Play an integral role in helping define the analytics function at BetterUp.

• Report to the Director of Product Analytics 

If you have some or all of the following, please apply:

• 5+ years of experience building custom reporting, insights, and analytics products; experience with Customer Analytics Platforms, Operations / Optimization,  preferred

• Strong proficiency in SQL, Looker/Tableau, and Amplitude (Python / R a plus)

• Experience working with text / unstructured data, sentiment / theme analysis, and Generative AI and LLM-powered applications 

• Exceptional written and oral communication skills, with the ability to translate complex results into clear strategic recommendations

• A self-starter that can jump right in and quickly add value 

• A demonstrated ability to think like an owner and make effective prioritization decisions in a dynamic environment

• A strong desire to be a builder of something new

Benefits: 

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 

• A competitive compensation plan with opportunity for advancement

• Medical, dental, and vision insurance

• Flexible paid time off

• Per year: 

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $130,000– $223,000.

If you live in New York, the base salary range for this role is: 
$149,000 – $233,000: New York City
$130,000 – $194,000: Albany, Buffalo, Nassau, Newburgh, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

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