Senior Product Consultant - Front Office

The Product Consulting Group (PCG) is the first point of contact for clients, providing day-to-day support for the Arcesium platform and resolving workflow-related issues. This role sits within the Front Office division (Limina), Arcesium’s cloud-native P/OMS for investment managers. You will be a primary support contact for Limina’s global client base of asset managers and hedge funds, working Nordic-region office hours and helping front-office users get the most out of the platform across the pre-trade, trade, and post-trade workflow.

This is a hands-on, client-facing role for someone equally comfortable in the mechanics of portfolio and order management and in a direct conversation with a portfolio manager. The role is based in our central Stockholm office (hybrid).

• Provide expert support across the front-office workflow: portfolio management, order and execution management (OMS), pre- and post-trade compliance, position keeping / IBOR, trade capture, and the data flow into middle/back-office and EDM.
• Serve as a Subject Matter Expert for a broad set of asset classes including equities, fixed income, FX, listed and OTC derivatives, and funds.
• Assess issue criticality, coordinate root-cause analysis with Product and R&D, and drive timely resolution; escalate complex matters appropriately.
• Partner with Product Management and Forward Deployed teams to onboard new clients and funds smoothly, from implementation through to steady-state operations.
• Deliver client training and keep training materials and documentation current as the platform evolves.
• Maintain a knowledge base of recurring issues and best practices to improve operational efficiency and enable client self-service.
• Capture and analyse client inquiries to surface patterns, and feed structured client feedback into the product roadmap.
• Provide first-level escalation ownership for client issues, including criticality assessment and stakeholder communication.
• Act as the primary point of contact for designated Limina clients, owning query resolution and maintaining high client satisfaction.

You’ll support clients globally, working primarily Nordic-region office hours. As we build out our global coverage model, there will be an occasional expectation to provide support on Swedish public holidays - most relevant in the first one to two years of the role.

• This is likely your second or third role, ideally after a stint at another buy-side software vendor or on the buy-side itself (an asset manager, hedge fund, or similar). At Arcesium, we put more emphasis on aptitude and trajectory, than years.
• Some exposure across asset classes, for example equities, fixed income, FX, OTC and swaps, and a real appetite to go deep on front-office workflows (portfolio management, order management, pre-trade compliance). You don’t need to know all of it on day one; you do need to want to learn it fast.
• Strong communication skills, verbal and written, with the ability to explain technical concepts clearly to non-technical audiences.
• Ability to prioritise across multiple client engagements based on urgency and impact, under deadline pressure.
• High personal maturity, collaborative attitude, and commitment to teamwork in a global, client-focused environment.
• Fluency in English required (the working language with clients and across Arcesium); Swedish an advantage given the Stockholm base and team.
• Bonus: proven client management: building trusted relationships, managing expectations, and delivering a positive client experience with C-suite through to operations staff.
• Valid permit to work in Sweden.

• Our users are professional portfolio managers, traders, and operations leads at demanding buy-side firms, and reach out to PCG with challenges they couldn’t solve themselves. That makes this one of the fastest ways to learn both how the buy-side actually works and how complex investment software is built, supported, and improved.
• Deep, hands-on exposure to how complex investment software is built and run alongside Product and R&D which is based out of the same office in Stockholm.
• Chance to be an early member of the dedicated and growing PCG for Limina team, with the opportunity to make a real impact and grow internally.
• Work on a modern, open, cloud-native platform with the collaboration and humility of the team Limina was built on.
• Flexible hybrid working and a modern office in central Stockholm, with a global platform and client base behind you.