The Role
The Senior Product Consultant will lead product delivery, gather requirements, and align teams to ensure high-quality solutions that focus on business outcomes and user value.
Summary Generated by Built In
ABOUT APPLY DIGITAL
Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
This position is remote, and the preferred candidate should be based in Europe, and able to work in hours aligning to BST.
THE ROLE:
Apply Digital is looking for a Product Consultant to join our Managed Services Commerce team, supporting a portfolio of enterprise ecommerce clients. This role is perfect for a product professional who thrives on optimizing live environments and delivering immediate results. You'll be the strategic force behind the ongoing success of our clients' ecommerce platforms. Rather than long-term greenfield projects, your expertise will lie in mastering the dynamic challenges of live products - prioritizing high-impact enhancements, resolving critical issues, and steering the product's evolution.
You’ll partner closely with clients to understand their evolving needs, translate requests into clear requirements, and advise them on the best way to maximize the value of their Managed Services retainers. You’ll work hand-in-hand with Project Managers and Technical Leads to balance urgent fixes with strategic improvements - ensuring every release adds value and keeps our clients’ ecommerce operations running smoothly.
Client Partnership & Advisory
- Act as the primary product contact for your client portfolio, building trusted relationships and understanding each client’s ecommerce operations.
- Advise clients on how to best use their Managed Services retainer for maximum impact, balancing fixes, enhancements, and optimizations.
- Provide recommendations on prioritization based on business value, urgency, and technical feasibility.
- Share insights on ecommerce best practices, performance improvements, and quick-win opportunities.
Requirement Gathering & Prioritization
- Gather, clarify, and document requirements for bug fixes, maintenance tasks, and small-to-medium enhancements.
- Translate requests into clear user stories, acceptance criteria, and definitions of done.
- Prioritize backlogs in collaboration with the client, factoring in dependencies, resource availability, and release schedules.
- Quickly assess incoming issues to determine severity, impact, and resolution path.
Collaboration & Delivery Enablement
- Partner with Project Managers to ensure work is scoped accurately, scheduled effectively, and tracked to completion.
- Participate in Agile ceremonies — backlog refinement, planning, and sprint reviews — ensuring the team has clarity on priorities and requirements.
- Validate completed work against acceptance criteria before release.
- Ensure stakeholders are informed about release contents, fixes, and enhancements.
REQUIREMENTS
- 3–5+ years in a product management or similar role, with direct experience in ecommerce and digital platforms.
- Proven ability to manage continuous delivery environments, with a focus on maintenance and enhancements rather than large-scale builds.
- Strong understanding of ecommerce platforms (CommerceTools, BigCommerce, Shopify Plus, or similar) and related systems (CMS, loyalty, identity, personalization tools).
- Excellent requirements gathering, backlog management, and prioritization skills.
- Ability to work effectively in fast-paced, multi-client contexts with shifting priorities.
- Proficiency with Jira/Confluence, Google Suite, and Miro; familiarity with analytics tools is a plus.
- Strong communication and facilitation skills across technical and non-technical stakeholders.
WHAT YOU MIGHT ALSO BRING
- Experience with Managed Services or retainer-based delivery models.
- Familiarity with incident management and support workflows.
- Professional certifications such as CSPO or similar.
- A proactive, service-oriented mindset focused on delivering quick, high-value results.
- Alignment with our SHAPE values — Smart, Humble, Active, Positive, Excellent.
#LI-Remote #LI-SE1 #Promoted
LIFE AT APPLY DIGITAL
At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.
For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].
Top Skills
Agile
Digital Product Management Frameworks
Ecommerce
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The Company
What We Do
Digital to our core, we are purpose built to transform possibilities for people. We solve complex problems with well-executed solutions tailor-made for continuous growth — we’re ambitious and our clients are too. We work with well-funded start-ups, global brands, and Fortune 1000 companies spanning industries and audiences, including EA, Moderna, League Health, and Realtor.com.
