As a Senior Product Associate in Consumer & Community Banking, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated experience delivering product outcomes in complex, regulated environments, ideally with exposure to financial services and wealth management-adjacent workflows.
- Familiarity with the Salesforce ecosystem and customer relationship management capabilities (for example, Sales Cloud, Service Cloud, Financial Services Cloud, CRM Analytics, Marketing Cloud, Lightning Scheduler, or comparable capabilities).
- Demonstrated experience working within an Agile development framework; JIRA experience required.
- Demonstrated ability to translate stakeholder needs into clear, testable requirements (including user stories and acceptance criteria) and maintain strong backlog hygiene within assigned scope.
- Strong prioritization and trade-off management skills within an assigned problem area, including raising issues and recommending sequencing changes based on delivery realities and user impact.
- Proven ability to influence without authority and build consensus in a matrixed organization, paired with strong communication skills and the ability to work independently, problem-solve with limited guidance, and remain calm under pressure.
- Experience supporting delivery of advisor, client service, servicing, or operations platforms where workflow efficiency, service quality, and compliance are critical.
- Experience contributing to cross-system customer relationship management capabilities that integrate across channels and downstream systems, with strong focus on operational readiness and controls alignment.
- Experience operating across regions and time zones with structured stakeholder management, clear documentation, reliable follow-through, and familiarity applying AI-enabled capabilities to customer relationship management and servicing workflows in a practical, responsible, measurable way.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Experience delivering product outcomes in complex, regulated environments, ideally with exposure to financial services and wealth management-adjacent workflows
- Familiarity with the Salesforce ecosystem and customer relationship management capabilities, including comparable capabilities to Sales Cloud, Service Cloud, Financial Services Cloud, CRM Analytics, Marketing Cloud, or Lightning Scheduler
- Experience working within an Agile development framework
- JIRA experience
- Ability to translate stakeholder needs into clear, testable requirements, user stories, and acceptance criteria
- Ability to maintain strong backlog hygiene within an assigned scope
- Strong prioritization and trade-off management skills
- Ability to influence without authority and build consensus in a matrixed organization
- Strong communication skills and ability to work independently, solve problems with limited guidance, and remain calm under pressure
- Experience supporting advisor, client service, servicing, or operations platforms where workflow efficiency, service quality, and compliance are critical
- Experience contributing to cross-system customer relationship management capabilities integrating across channels and downstream systems
- Experience with operational readiness and controls alignment
- Experience operating across regions and time zones with structured stakeholder management, clear documentation, and reliable follow-through
- Familiarity applying AI-enabled capabilities to customer relationship management and servicing workflows responsibly and measurably
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
