Do you enjoy shaping the future of product innovation by partnering with cross-functional teams, delivering customer value, and supporting successful launches? Join our dynamic team and make a meaningful impact by helping deliver high-quality products and experiences that resonate with clients. This role supports and helps manage our Chase.com Secure Web Platform and contributes to the overall success of our Digital Channels.
As a Senior Product Associate in Digital Channels Secure Web Platform, you are an integral part of the team that innovates product capabilities and supports the end-to-end product life cycle. You help represent the voice of the customer, contribute to a roadmap that balances customer outcomes and platform health, and partner closely with technology, design, and stakeholders to deliver scalable, resilient, and stable platform experiences. You will help drive execution, gather feedback, and support continuous improvement to ensure strong client experiences.
Job responsibilities
- Supports discovery efforts and market research to uncover customer solutions and help integrate them into the Secure Web platform roadmap
- Contributes to owning, maintaining, and refining the product backlog, supporting development teams in delivering against the strategic roadmap and value proposition
- Helps define and track key success metrics such as cost, feature/functionality delivery, risk posture, and reliability, escalating insights and trade-offs as needed
- Builds working knowledge of the Secure Web Platform, including business-critical functionality and the importance of foundational platform capabilities that enable future growth
- Champions customer experience and usability, helping ensure users feel productive and enabled on the website—able to complete tasks quickly and efficiently to help manage their finances and life
- Demonstrates strong technical curiosity, seeking to understand how the website functions today and identifying opportunities to improve beyond UI enhancements (e.g., performance, stability, resiliency, security foundations)
- Manages and refines technical backlogs in partnership with technology, agility, design, and stakeholder groups; supports problem-solving using user needs and data; communicates progress, status, risks, and blockers to appropriate audiences
- Develops understanding of browser and web platform capabilities, guidelines, best practices, trends, and roadmaps to inform product decisions
- Helps maintain an understanding of the Secure website roadmap and industry trends, evaluating fit against existing Chase platform capabilities and surfacing gaps/opportunities
Required qualifications, capabilities, and skills
- 3+ years of experience (or equivalent expertise) in product management, digital platforms, or a relevant domain area
- Working knowledge of the product development life cycle, with exposure to design and data/analytics practices
- Demonstrated ability to contribute to product life cycle activities including discovery, ideation, requirements definition, delivery, and value measurement
- Web enthusiast with passion and curiosity for web platforms and how they work
- Ability to support Secure Web platform product direction through structured thinking, stakeholder partnership, and strong execution
Preferred qualifications, capabilities, and skills
- Experience working in a highly matrixed, complex organization
- Technical familiarity with secure website technologies, backend systems, and cloud concepts; experience working in an agile environment
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 3+ years of experience in product management, digital platforms, or a relevant domain area
- Working knowledge of the product development life cycle, with exposure to design and data/analytics practices
- Demonstrated ability to contribute to product life cycle activities including discovery, ideation, requirements definition, delivery, and value measurement
- Passion and curiosity for web platforms and how they work (web enthusiast)
- Ability to support Secure Web platform product direction through structured thinking, stakeholder partnership, and strong execution
- Experience working in a highly matrixed, complex organization
- Technical familiarity with secure website technologies, backend systems, and cloud concepts; experience working in an agile environment
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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