Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.
As a Senior Product Associate at JPMorganChase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You will lead the development, testing, implementation and maintenance of CRM platform to enable delivery of industry-leading customer service experience.
Job responsibilities
- Define the roadmap and objectives for our customer service operations technology platform
- Take responsibility for the successful delivery of the product, ensuring that it meets the acceptance criteria of your stakeholders
- Partner with the Tech Lead to ensure alignment and feasibility of product, technical vision, and requirements
- Create testing and implementation plans
- Ensure the product meets all legal, regulatory, risk, and control requirements
- Be hands-on, detail-oriented, and outcome-focused as well as a strong team player
Required qualifications, capabilities and skills
- Demonstrate expertise in delivering and scaling customer service operation technology products
- Have experience in a complex software environment with Agile/Scrum development
- Show strong experience with planning, prioritizing, and maintaining product backlogs
- Demonstrate strong experience assessing value, developing cases, and prioritizing stories, epics, and themes to ensure work focuses on those with maximum value and is aligned with product strategy
- Possess expert-level knowledge in Agile principles, processes, and best practices
- Exhibit strong experience with hypothesis-driven development, product experimentation, and product analytics
- Communicate strongly and feel comfortable explaining design, architecture, and roadmap to a wide range of audiences from both technology and business backgrounds
Preferred qualifications, capabilities and skills
- Good understanding of process mapping
- Experience with Customer Relationship Management and Operations or Customer Service
- Knowledge of Salesforce out of the box functionality and tools
Skills Required
- Demonstrate expertise in delivering and scaling customer service operation technology products.
- Experience in a complex software environment with Agile/Scrum development.
- Experience planning, prioritizing, and maintaining product backlogs.
- Experience assessing value, developing business cases, and prioritizing stories, epics, and themes.
- Expert-level knowledge in Agile principles, processes, and best practices.
- Experience with hypothesis-driven development, product experimentation, and product analytics.
- Strong communication skills; comfortable explaining design, architecture, and roadmap to technical and business audiences.
- Good understanding of process mapping.
- Experience with Customer Relationship Management and Operations or Customer Service.
- Knowledge of Salesforce out of the box functionality and tools.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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