Unlock your potential to shape payment products used by clients at scale. Join a collaborative team where user insights and performance data drive what we build next, and where your work directly improves customer outcomes. Grow your product management career through hands-on delivery, cross-functional partnership, and exposure to complex, high-impact work.
As a Senior Product Associate at JPMorganChase within Commercial & Investment Bank's Wholesale Payments unit, you support the development and optimization of Automated Clearing House payment capabilities. You partner with cross-functional teams to translate customer needs into clear requirements and measurable product outcomes. You use user research, customer feedback, and product metrics to inform priorities and improve the end-to-end product experience.
In this role, you will help define and deliver product enhancements from discovery through launch, balancing customer value, operational readiness, and dependencies across teams. You will contribute to the product roadmap by bringing forward insights from research, journey mapping, and market analysis. You will also help monitor delivery progress and product performance using clear metrics across time, cost, and quality.
Job Responsibilities
- Partner with the Commercialisation team to identify and size customer and market opportunities through discovery and user research.
Translate insights from customer feedback, journey mapping, and market analysis into roadmap inputs and feature hypotheses.
- Define clear product requirements, epics, and user stories that enable efficient delivery and shared understanding across teams.
- Assess upstream and downstream impacts of new features to protect the overall product experience and operational readiness.
- Track delivery and performance metrics across the product development life cycle, including time, cost, and quality measures.
- Evaluate feature outcomes post-release and recommend improvements based on data, user feedback, and observed performance.
- Collaborate with cross-functional partners to align scope, sequencing, and dependencies to support predictable execution.
Required qualifications, capabilities, and skills
- 3+ years of experience in product management or a closely related domain (or equivalent practical expertise).
- Working knowledge of the product development life cycle from discovery through delivery and release.
- Experience supporting discovery and requirements definition (for example, documenting needs, acceptance criteria, and user stories).
- Ability to analyze and communicate product metrics (time, cost, and quality) using basic data literacy.
- Experience writing requirements, epics, and user stories to support product development.
Preferred qualifications, capabilities, and skills
- Experience working effectively in a matrixed, complex organization.
- Demonstrated track record supporting successful product launches at scale.
- Experience presenting product strategy, trade-offs, and progress updates to senior stakeholders.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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