Senior Product Associate - Wealth Engagement Personalization

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Senior Product Associate in the Wealth Engagement - Personalization product team, you will work with designers, engineers, and other partners to expand and enhance our digital capabilities to accelerate lead generation, increase account opening, and deepen relationships with our current client base. Through the digital experiences you create and manage, you will have the opportunity to help people to invest on their own or with an advisor, informed by industry leading proprietary research and third party market data, tools and content, all backed by J.P. Morgan. You will join a team that is passionate about serving clients and improving their experience. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Scope for the experience that the team manages and extends includes web, mobile, notifications, and text and email notifications.
Job responsibilities

• Lead the product development lifecycle by collaborating with design, data and UX engineering, agility, and data analytics team members to discover, develop, and build product enhancements that address customer jobs to be done
• Conduct discovery sessions to clarify and prioritize requirements
• Own and write detailed requirements that capture functional, design, analytics, and control/regulatory features
• Review and certify new experiences with Quality Assurance, engineering, and design to ensure it meets expectations
• Facilitate decision-making to make smart trade-offs when appropriate
• Drive the prioritization of any defects found and work with technology on the resolution
• Leverage data-driven experimentation and measurement frameworks to optimize experience and measure progress against OKRs

Required qualifications, capabilities, and skills

• 2+ years of digital consumer product development or business analyst experience with track record of delivery of new products and features
• Familiarity with an array of financial instruments
• Experience authoring business requirements, defining user stories and leading execution including bringing together cross functional teams within an Agile development framework
• Experience in defining and documenting customer journey
• Proven ability to distill complex ideas into consumable and actionable materials
• Excellent written and verbal presentation skills and communication skills
• Commitment and self-motivation suitable to a start-up team in a large organization
• Experience in stakeholder management across all levels and functions, including but not limited to design, engineering, data and analytics, marketing, legal, risk, controls, compliance, etc

Preferred qualifications, capabilities, and skills

• Experience in brokerage industry and/or digital personalization preferred
• Experience in building web and mobile native experiences

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.