Make your mark by improving how engineering teams build, test, and release software with confidence. Join a team that turns operational pain points into durable product capabilities that increase stability, resilience, and delivery speed. Bring your product and reliability expertise to a role with strong cross-team visibility, growth opportunities, and meaningful impact.
As a Senior Product Associate within the Consumer & Community Banking, you will own the delivery and day-to-day product operations for an application and environment management capability. You will partner with product, engineering, and support teams to define roadmap outcomes, translate needs into well-formed requirements, and drive end-to-end execution. You will embed reliability practices into delivery through measurable service targets, incident learning, and automation. You will guide prioritization using operational signals, user feedback, and risk-based trade-offs.
Job responsibilities
- Product Ownership: Partner with the Product Manager to define and deliver roadmap items for A-CUBE and lower-environment management capabilities. Operational Runbook: Lead day-to-day product operations for A-CUBE, including runbooks, playbooks, incident triage flows, and post-incident follow-up.
- Integration & Delivery: Manage backlog of engineering work to improve stability and resiliency across production and non-production environments; coordinate integration testing and end-to-end validations.
- Requirements & Execution: Write epics, requirements, and user stories; prioritize backlog with clear acceptance criteria and measurable outcomes.
- SRE & Reliability: Champion site reliability engineering practices, SLO-driven monitoring, alerting refinement, and automation to reduce manual toil.
CI/CD & Test Automation: Advocate and coordinate continuous integration/delivery and automated testing (unit, component, contract, end-to-end, production-level checks). - Observability & Telemetry: Define and track metrics (SLOs, MTTR, false positive/alert rates), own observability requirements, and collaborate on telemetry collection using tools like Grafana, Datadog, Dynatrace, Splunk.
- Stakeholder Management: Liaise with support teams (Goalkeepers), product stakeholders, and engineering managers to align priorities, communicate release risks, and drive adoption.
Governance & Hygiene: Enforce governance standards and hygiene practices for applications and environments (access, configuration, test-data, reset processes).
Data-Informed Decisions: Use user research, incident data, and monitoring signals to surface high-value product enhancements and measure impact.
Required qualifications, capabilities and skills
- Experience: 6+ years of product management or relevant SRE/engineering program management experience with demonstrated end-to-end delivery.
- SRE Expertise: Hands-on understanding of site reliability engineering concepts (SLO/SLI, incident lifecycle, runbooks).
- CI/CD & Testing: Proven experience with CI/CD pipelines and test automation integrated into delivery workflows.
- Observability: Practical experience with monitoring/telemetry tools (Grafana, Datadog, Dynatrace, Splunk or equivalent).
- Technical Fluency: Comfortable reading logs/metrics, writing acceptance criteria for engineering work, and collaborating on technical trade-offs.
- Agile Practice: Deep knowledge of Agile processes and use of Jira/Confluence (or JIRA Align) for planning and tracking.
- Communication: Strong written and verbal communication; experience running cross-functional demos, stakeholder briefings, and post-incident reviews.
Self-Starter: Autonomous, prioritizes well in fast-paced environments, and executes under ambiguity.
Preferred qualifications, capabilities and skills
- Domain Experience: Prior experience in lower-environment management, test environments orchestration, or similar operations-heavy products.
- Observability Depth: Expertise in white/black-box monitoring, SLO alerting design, and telemetry pipelines.
- Automated Testing Breadth: Experience implementing contract, component, and production-testing strategies.
- AI/ML Product Exposure: Experience shipping or operating products that embed AI agents or pipelines.
- Enterprise Context: Demonstrated success working in large, matrixed organizations and coordinating across multiple teams.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 6+ years of product management or relevant SRE or engineering program management experience with demonstrated end-to-end delivery
- Hands-on understanding of site reliability engineering concepts, including SLOs, SLIs, incident lifecycle, and runbooks
- Proven experience with CI/CD pipelines and test automation integrated into delivery workflows
- Practical experience with monitoring and telemetry tools such as Grafana, Datadog, Dynatrace, Splunk, or equivalent
- Technical fluency reading logs and metrics, writing engineering acceptance criteria, and collaborating on technical trade-offs
- Deep knowledge of Agile processes and Jira, Confluence, or JIRA Align
- Strong written and verbal communication, including cross-functional demos, stakeholder briefings, and post-incident reviews
- Ability to work autonomously, prioritize effectively, and execute in fast-paced, ambiguous environments
- Experience with lower-environment management, test-environment orchestration, or similar operations-heavy products
- Expertise in white-box and black-box monitoring, SLO alerting design, and telemetry pipelines
- Experience implementing contract, component, and production-testing strategies
- Experience shipping or operating products incorporating AI agents or pipelines
- Success working in large, matrixed organizations and coordinating across multiple teams
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
-
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
-
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
