You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Infrastructure Platforms you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops and communicates product strategy, vision, and roadmap aligned to business objectives and customer outcomes.
- Translates strategic goals into prioritized initiatives and releases with measurable outcomes, and maintains clear traceability between business objectives, roadmap items, requirements, delivery milestones, and value realization.
- Manages discovery efforts and product research (including user interviews, feedback sessions, and requirement workshops) to uncover customer needs and incorporate them into the product roadmap and backlog.
- Builds and maintains strong stakeholder partnerships across business sponsors, customers/users, engineering, UX, architecture, risk, compliance, and executive stakeholders; manages expectations through regular communication, roadmap reviews, status updates, product demonstrations, and office hours.
- Owns, maintains, and continuously develops a product backlog that enables delivery teams to operate at least 2–3 sprints ahead, ensuring items are refined, prioritized, and ready for implementation.
- Partners with engineering and UX teams to translate requirements into well-defined, testable, shippable increments, including driving backlog grooming, participating in sprint planning, defining acceptance criteria, and ensuring release readiness.
- Champions user-centric design and experience improvement, evaluating user journeys, personas, workflows, usability, adoption, and operational efficiency; incorporates user feedback into prioritization and product evolution.
- Builds the framework and tracks key success metrics such as cost, feature/functionality, risk posture, reliability, adoption, usage patterns, operational metrics, and overall product health—driving data-informed decisions tied to business outcomes.
- Continuously assesses market trends, emerging technologies, and AI opportunities to improve product value, competitiveness, user experience, and productivity; identifies and advances opportunities to embed AI capabilities into products and workflows.
Required qualifications, capabilities, and skills
- 12+ years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, including discovery, ideation, strategic development, requirements definition, delivery, and value management.
- Demonstrated ability to lead cross-functional teams and make prioritization and scope trade-off decisions with clear accountability.
- Strong analytical and data fluency, including defining and monitoring KPIs and using data to drive product decisions.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Strong technical acumen and comfort engaging on modern architectures, APIs, integrations, and data platforms, including familiarity with API structures, JSON payloads, and common integration patterns.
- Working knowledge of relational and NoSQL data models, and ability to perform or facilitate analysis using SQL and reporting platforms (e.g., Tableau, Power BI, Grafana, or similar).
- Experience leveraging AI tools to improve product management efficiency (analysis, research, content generation, and stakeholder communication) and/or delivering AI-enabled product capabilities.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 12+ years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development lifecycle, including discovery, ideation, strategic development, requirements definition, delivery, and value management.
- Ability to lead cross-functional teams and make prioritization and scope trade-off decisions with clear accountability.
- Strong analytical and data fluency, including defining and monitoring KPIs and using data to drive product decisions.
- Experience working in a highly matrixed, complex organization.
- Strong technical acumen and comfort engaging with modern architectures, APIs, integrations, and data platforms, including API structures, JSON payloads, and common integration patterns.
- Working knowledge of relational and NoSQL data models and ability to perform or facilitate analysis using SQL and reporting platforms such as Tableau, Power BI, or Grafana.
- Experience leveraging AI tools to improve product management efficiency or delivering AI-enabled product capabilities.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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