You enjoy turning client problems and data into clear product improvements, and you want to learn how payment infrastructure works at serious volume. Join us to build your product skills on products that power the daily payment experience for millions of consumers.
As a Senior Product Associate on the Payments Value-Added Services Platform team, you will help manage and improve a defined set of in-market products, which include network tokenization, account updater, acquirer tokenization, and consumer profiles. You will partner closely with Product Managers and engineering to turn client needs and data into clear requirements, and to deliver improvements that strengthen onboarding and authorization performance.
You will also contribute to our next-generation payment credential platform by supporting one of its delivery workstreams, including requirements, documentation, and testing coordination.
You will work with Product Managers, engineering, operations, card network partners, relationship managers, and clients. This role combines supporting the products we run today with helping build what comes next.
In your first year, you will take ownership of a defined set of products and deliver improvements, and you will support a platform workstream through delivery.
- Partner with Product Managers to support the roadmap and daily operation of a defined set of in-market tokenization and credential-management products
- Write requirements, epics, and user stories with clear acceptance criteria, and maintain a prioritized backlog
- Support client onboarding, escalations, and incident follow-through with engineering, operations, and relationship managers
- Collaborate with engineering on release planning, production readiness, and testing
- Analyze product and client data, such as authorization performance, adoption, and operational metrics, to identify improvements and track outcomes
- Maintain product documentation, including developer-facing documentation and FAQs
- Support a delivery workstream for the next-generation payment credential platform
- Communicate status, risks, and next steps to stakeholders
- 3+ years of experience in product management or a relevant domain such as payments, fintech, or technology
- Knowledge of the product development life cycle, including discovery and requirements definition
- Ability to write clear requirements, epics, and user stories
- Working knowledge of data analysis and comfort using data to inform decisions
- Strong written and verbal communication, and the ability to work with engineering and cross-functional partners
- Bachelor's degree or equivalent practical experience
- Some Travel Required
- Background in payments, financial technology, or financial infrastructure
- Familiarity with APIs, webhooks, and developer-facing documentation
- Working knowledge of card payments, including authorization and token lifecycle, and PCI data handling
- Experience working with payment integrators, payment orchestration services, or payment credential vault providers, whether as a user, partner, or builder
- Experience working in a matrixed organization
- Familiarity with AI tooling, such as workflow automation, generative AI tools, or agent-based workflows
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience in product management or a relevant domain such as payments, fintech, or technology
- Knowledge of the product development lifecycle, including discovery and requirements definition
- Ability to write clear requirements, epics, and user stories
- Working knowledge of data analysis and comfort using data to inform decisions
- Strong written and verbal communication skills
- Ability to work with engineering and cross-functional partners
- Bachelor's degree or equivalent practical experience
- Some travel required
- Background in payments, financial technology, or financial infrastructure
- Familiarity with APIs, webhooks, and developer-facing documentation
- Working knowledge of card payments, authorization, token lifecycle, and PCI data handling
- Experience with payment integrators, payment orchestration services, or payment credential vault providers
- Experience working in a matrixed organization
- Familiarity with AI tooling, workflow automation, generative AI tools, or agent-based workflows
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
-
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
-
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
