Senior Product Associate - Home Lending

Job Description
If you're ready to lead with ownership and precision, and have a knack for turning vision into reality, we want to hear from you! Unleash your passion for product innovation by spearheading customer-centric development, inspiring groundbreaking solutions, and shaping the future with your influence and execution!
As a Senior Product Associate in Home Lending Originations, you will lead the charge in creating products and features that positively disrupt the way we manage home loans' processing. You will harness your expertise to challenge the status quo, eliminate obstacles, and cultivate a culture of continuous innovation through data driven decision making. You will partner with cross-functional teams to deliver transformative solutions and deliver best-in-class products.
Job responsibilities

• Analyze and map end-to-end customer journeys to identify pain points and opportunities and build user stories for backlog refinement
• Monitor and analyze customer behavior, feedback, and usage patterns to inform product decisions and measure impact. You will be comfortable in exploring multiple data sources and finding the right data source, build the right logic and monitor the metric for impact
• Engage in defining, tracking, and reporting of key metrics and OKRs
• Work closely with product managers, designers, engineers, and marketing to ensure alignment and successful delivery of initiatives
• Participate in regular reviews of product performance and customer feedback to recommend enhancements and optimizations

Required qualifications, capabilities and skills

• 5+ years of experience in product, tech or science roles, with a minimum 2 years in hands on data analysis
• Strong analytical skills and ability to pull and analyze data (SQL - Must have)
• Passion for understanding customer needs and delivering impactful solutions.
• Strong skills in collaborating with engineering, design, and business teams, and effectively communicating product goals, priorities, and progress to stakeholders at all levels.
• Solid understanding of the technical aspects of product development, enabling effective collaboration with engineering teams and informed decision-making regarding technical trade-offs.
• Experience in working within agile frameworks, such as Scrum or Kanban, to manage product backlogs, plan sprints, and ensure timely delivery of high-quality product increments.
• Ability to identify root cause over symptom problems, formulate real problem statements and address product challenges creatively and efficiently, ensuring that solutions align with both user needs and business objectives.
• Conduct thorough market research and competitive analysis to identify opportunities for differentiation and innovation, and incorporate these insights into the product roadmap.

Preferred qualifications, capabilities and skills

• Experience in banking or financial domain
• Bachelor's degree in Business, Computer Science, or related field. MBA preferred.
• Statistical rigor is good to have.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.