Senior Product Associate Home Lending

Job Description
Unleash your expertise in product development by leveraging user research, analyzing metrics, and collaborating across the organizations.
As a Senior Product Associate in Home Lending, you will play a crucial role in shaping the future of our data products and ongoing success. You will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative data products and continuously improve existing offerings. Collaborate closely with cross-functional teams to deliver value to our customers and business.
Job Responsibilities

• Partner with the Product Manager to identify new data product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Consider and plan for upstream and downstream implications of new data product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic data product roadmap and provide insight on potential product features that provide value to customers.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the data product development life cycle.
• Write requirements, epics, and user stories to support data product development.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area, with overall experience of at least 8+ years.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated ability to lead projects to completion and drive business impact. Ability to work independently and take initiative in a fast-paced environment.
• Strong collaboration skills with experience working with technology and design teams to shape features according to user needs.
• Deep understanding of the \"Why\" behind product decisions and the ability to articulate this to stakeholders.
• Strong problem-solving skills with the ability to think strategically and execute methodically.
• Excellent written and verbal communication skills, with the ability to write clear and concise requirements, epics, and user stories.
• Familiarity with data analytics tools and techniques, with a developing knowledge of data literacy. Understanding of financial products and services, particularly in the home lending domain, is a plus.
• Passion for innovation and continuous improvement, with a track record of implementing new ideas and solutions. Experience in Prompt Engineering and understanding of Gen AI.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.