If you like translating complex stakeholder needs into clear delivery outcomes and crisp metrics, this is the seat.
As a Senior Product Associate - Employee Platforms in ENTERPRISE TECHNOLOGY, you help shape and deliver enterprise collaboration capabilities that enable secure engagement with clients and partners. You work inclusively with stakeholders across lines of business and functions to translate needs into a prioritized backlog, clear user stories, and measurable outcomes. You partner closely with engineering, security, compliance, and vendor teams to improve reliability, user experience, and governance for platforms such as Slack (including Slack Connect) and adjacent external collaboration services. You bring product discipline, technical curiosity, and a metrics-driven mindset to continuously improve adoption, operational health, and control effectiveness.
Job Responsibilities- Drives roadmap execution for external collaboration capabilities, aligning outcomes to measurable KPIs (e.g., adoption, active usage, NPS/CSAT, incident trends).
- Translates stakeholder needs into clear epics, user stories, and acceptance criteria with testable, auditable requirements.
- Maintains a well-prioritized backlog using data signals (support tickets, usage analytics, risk findings, delivery throughput) to inform sequencing.
- Partners with engineers to clarify technical designs, dependencies, and non-functional requirements (security, performance, resilience, scalability).
- Coordinates UAT planning and execution, ensuring entry/exit criteria, defect triage, and release readiness are tracked and transparent.
- Evaluates vendors and platform features by defining comparison criteria, documenting trade-offs, and supporting governance and procurement workflows.
- Enables secure external access patterns by collaborating on identity and access controls, authentication flows, and entitlement models.
- Monitors operational health by reviewing incidents, performing root-cause follow-ups, and tracking reliability metrics (e.g., MTTR, recurrence rate).
- Facilitates agile rituals (stand-ups, refinement, sprint planning, retrospectives) and improve delivery metrics (cycle time, predictability, backlog hygiene).
- Documents product decisions, controls, and user guidance to support auditability, supportability, and consistent stakeholder communications.
- Champions a security-by-design and inclusive user experience mindset, balancing usability with policy, regulatory, and data-protection requirements.
- 3+ years of experience in product, platform, or technology delivery roles supporting SaaS collaboration and/or enterprise IT services.
- Demonstrated ability to write high-quality user stories and acceptance criteria and manage a prioritized backlog in Jira and/or Azure DevOps.
- Working knowledge of external identity and access concepts (e.g., Microsoft Entra ID B2B or equivalent federation/guest models).
- Familiarity with modern authentication and authorization patterns (e.g., OAuth 2.0, tokens, consent, app permissions).
- Ability to analyze adoption and support data to propose prioritization changes and define success metrics (MAU/WAU, ticket drivers, satisfaction).
- Proven stakeholder management skills, including aligning diverse groups on scope, trade-offs, and delivery timelines using clear, inclusive language.
- Strong collaboration skills across engineering, information security, compliance, and risk partners to deliver controlled, supportable solutions.
- Understanding of release readiness fundamentals (UAT, change management, communications, training readiness, operational handoffs).
- Clear written and verbal communication skills suitable for executive updates, working sessions, and technical documentation.
- Experience with Slack administration and external collaboration patterns, including Slack Connect operating models.
- Exposure to Virtual Data Rooms, client portals, Microsoft 365 B2B collaboration, and/or Google Workspace in regulated environments.
- Familiarity with scripting or automation (PowerShell and/or Python) to support lightweight reporting, workflow improvement, or operational tasks.
- Experience with monitoring/observability concepts and tooling to track adoption and reliability (dashboards, alerting, trend analysis).
- Participation in vendor assessments (RFP/RFI inputs, feature validation, security questionnaires) and documenting comparison outcomes.
- Relevant certifications or training (e.g., Scrum/Agile, Product Owner, ITIL fundamentals, security/privacy basics).
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience in product, platform, or technology delivery roles supporting SaaS collaboration or enterprise IT services
- Ability to write user stories and acceptance criteria and manage a prioritized backlog in Jira and/or Azure DevOps
- Working knowledge of external identity and access concepts, such as Microsoft Entra ID B2B or equivalent federation and guest models
- Familiarity with modern authentication and authorization patterns, including OAuth 2.0, tokens, consent, and app permissions
- Ability to analyze adoption and support data, propose prioritization changes, and define success metrics
- Stakeholder management skills for aligning diverse groups on scope, trade-offs, and delivery timelines
- Collaboration skills across engineering, information security, compliance, and risk teams
- Understanding of release readiness fundamentals, including UAT, change management, communications, training readiness, and operational handoffs
- Clear written and verbal communication skills for executive updates, working sessions, and technical documentation
- Experience with Slack administration and external collaboration patterns, including Slack Connect operating models
- Exposure to Virtual Data Rooms, client portals, Microsoft 365 B2B collaboration, or Google Workspace in regulated environments
- Familiarity with PowerShell and/or Python scripting or automation
- Experience with monitoring and observability concepts and tooling
- Participation in vendor assessments, including RFP/RFI inputs, feature validation, security questionnaires, and comparison documentation
- Relevant certifications or training, such as Scrum/Agile, Product Owner, ITIL fundamentals, or security/privacy basics
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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