Senior Product Associate - Alerts

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Digital Communiations Alerts Platform, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Working specifically in the Digital Communications - Alerts Area Product group, you will be primarily working with our subscription management and alerts delivery capabilities that deliver over 1B servicing communications for our Consumer and Community Banking customers annually.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Plays an active role in all stages of the product delivery lifecycle including: Writing the requirements, product features, and user stories, leading grooming and refinement sessions with scrum team, prioritize quarterly and sprint goals and objectives, participate in stand-ups to support progress against goals, oversee production deployments and performance.
• Owns relevant product-specific control execution to mitigate regulatory and reputational risk
• Becomes an end-to-end subject matter expert on our subscription management and alerts delivery platforms
• Collaborate effectively with a globally dispersed team, providing clear explanations of user stories and assisting in prioritizing work according to the Chase Agile methodology to ensure alignment and efficient workflow across different time zones and cultural contexts.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, execution, and measure product effectiveness
• Experience and passion for addressing challenges, developing new solutions, and working collaboratively with a team of peer
• Demonstrated proficiency in creating compelling PowerPoint presentations, with a strong emphasis on clear and effective communication skills to convey complex ideas succinctly and persuasively

Preferred qualifications, capabilities, and skills

• Ability to communicate effectively in an executive style, articulating clear and concise directives to both executive stakeholders and the scrum team, ensuring alignment and understanding of work priorities and objectives
• Demonstrated proficiency in creating compelling PowerPoint presentations, with a strong emphasis on clear and effective communication skills to convey complex ideas succinctly and persuasively
• Experience in digital products, personalized marketing campaigns and/or digital communication services a plus
• Demonstrated prior experience working in a highly matrixed, complex organization

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.