Senior Product Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

Our Competitive Intelligence team plays a crucial role in shaping the user experience for our global online travel agency. We focus on conducting in-depth market and competitor analysis to stay ahead of industry trends, providing strategic insights that drive continuous improvement. By leveraging advanced data analytics, we ensure that our team remains well-informed and positioned to respond to evolving market dynamics, supporting the overall success of the business.

• Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate requests/issues until their resolution with minimum supervision

• Provide technical operations support for internal and external stakeholders of Traveloka products and systems and manage the coordination independently

• Participate in product development lifecycle

• Maintain an up-to-date operation process and instructions as well as a product knowledge base for stakeholders

• Able to identify pain point, produce insights and propose tangible, detailed improvement for the products managed

• Exercise good judgment to maintain high product quality.

• Leveraging experiments, quantitative and qualitative user insights to make data-informed and data-driven decisions.

• Plan and manage multiple projects based on the level of urgency and importance of the projects.

• Communicate concisely and influence stakeholders to prioritize their works in the interest of shared benefits or agreed business needs.

• Build relationships with stakeholders across the organization to understand and prioritize needs across use cases and also short & long-term time horizons.

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Requirements

Requirements (Education, Technical Skills, Relevant Experiences)

• At least 2 years of experience at top-tier multinational tech or engineering firms, multinational banks, or a credible and strong track record in supporting building or growing a business.

• At least a Bachelor's degree in Engineering, Computer Science, or other fields from top local or overseas universities with strong academic results, MBA is a plus.

• Solid technical background with understanding and/or hands-on experience in software development and web technologies; with an aptitude towards solving complex problems.

• Excellent analytical and problem-solving skills and strong intuitions of user behaviors. Have a strong willingness to learn and adapt to change quickly.

• Very good attention to details.

• Self-starter with a strong sense of curiosity, strong ownership, a bias for action, and a can-do attitude.

• Experienced in breaking down needs into product requirements and communicating them to the respective functions like engineers, design, or data team.

• Able to highly collaborate with cross-functional teams with proven abilities to navigate stakeholders to deliver outcomes.

• Able to communicate in English and Indonesia, via a verbal and written medium.

• Passion for making the world better through technology. Enjoy working in a technical and data-centric context.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!