Senior Product Analyst

What you will be expected to do

• Document the business rules our systems are supposed to obey, turn them into automated checks that catch contradictions across services, run the exception dashboard that keeps every open break visible and ageing, and extend the catalogue to each new system we integrate or new functionalities we build.
• Unstructured investigative querying across the warehouse, read replicas, Prometheus metrics and product events — spot-checking against source, sanity-checking new data, and chasing numbers that look wrong.
• Diagnose the reported data issues by starting from a symptom, checking in the CRM, querying read replicas, Grafana logs, CDC topics and work out whether the pipeline or the application caused it.
• Bring together data from new sources yourself and run one-time analysis in Python and Redshift, handing over persistent pipelines to data engineering.
• Build the CRM's business and product dashboards. Work from canonical warehouse tables and the company's standard metric and dimension definitions, helping define what each means for the CRM.
• Build the CRM's view of system reliability. Write PromQL against the metrics infrastructure already exposes and build product-facing reliability dashboards on top of them — you won't provision new instrumentation, but you will raise the gaps where a metric is missing.
• Set up alerts for business metrics crossing thresholds, perform checks on the metrics that matter after every release.
• Build a shared taxonomy for issues raised through various channels and perform analytics on them. 
• Quantify the impact of issues, downtimes - to help the team understand the impact of issues and downtime, including customers affected and potential financial impact.
• Conduct usage, funnel, and cohort analysis; understand feature adoption through application data and Firebase; design and analyse A/B tests; whether a change actually worked, and making sure the app's events fire correctly and mean what we think they mean.

You might be a strong candidate if you have/are

• A bachelor’s degree in engineering. 
• 4+ years of relevant experience in product analytics, data quality, or business intelligence.
• Experience in a domain where wrong data costs money — lending, payments, fintech, insurance, logistics, SaaS or e-commerce operations.
• A track record of finding a problem nobody asked you to look for, and getting it fixed afterwards.
• Strong hands-on experience in SQL against messy production data, strong in Python. 
• Experience with Redshift or another columnar warehouse, Postgres databases, NoSQL databases like MongoDB.
• Experience with BI or dashboarding tool, preferably Looker — enough to build and maintain a production dashboard set other people depend on.
• Experience managing A/B tests and done funnel and cohort analysis.
• Hands-on experience with Google Analytics and Firebase, not just aware of them.
• Understanding of how to pull data from a source that wasn't in the warehouse yet — an API, a vendor export, a production database — and loaded it yourself to answer a question. Doing this in AWS (RDS, S3) is a plus; querying ELB logs is a bonus.
• Knowledge of PromQL, or the equivalent in Datadog, Grafana or New Relic, to build system reliability dashboards.
• Understanding of how to use AI tools to build small automations and dashboards outside the BI tool.
• Clear written communication. Ability to write impact memos that engineering and finance team act on, and documentation a future teammate can use.
• Good stakeholder management skills, and comfortable to collaborate across teams you have no authority over, and the patience to keep making a case with evidence rather than volume.

• Understanding of change data capture and event streaming (Kafka) — enough to reason about replication lag, not to build the pipeline.
• Knowledge of a data quality framework — dbt tests, Great Expectations, Soda, Monte Carlo or similar.
• Pay-as-you-go, asset finance, microfinance or emerging-market lending.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: You will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.