Senior Product Analyst, Communications Platform

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team:

The Communications product team acts as a horizontal platform tech family to enable Grab, driver and merchant partners and consumers to seamlessly communicate with each other.

We handle communication between drivers, consumers and merchants to ensure orders and bookings are completed successfully. We also work on internal tools for marketing and operation teams to shape partner and consumer behaviors through providing relevant information in the most optimal way.

The Communications Platform Product Analytics team advances product innovation with analytics and experimentation best practices. We ship a large number of features and that means tuning models, evaluating changes and running experiments to drive better outcomes for our driver partners and millions of customers across South East Asia. We are looking for a passionate senior data scientist to join our growing team.

Get to know the Role:

Your role is to help product teams be more data-driven and objective, provide guidance for the design of controlled experiments and influence the direction of our product roadmap with data. You will work with product managers, engineers, designers, and business stakeholders across the company with recommendations on how to learn from unexpected results, study underlying causes for them and iterate on the next set of products to build for our users.

The Day-to-Day Activities:

• Be an industry subject matter expert in using data to measure and analyze business/product performance in each of our markets and lines of business.
• Lead the exploration of business/product issues/opportunities, uncover insights and/or identify targeted areas for growth.
• Partner closely with the broader product and engineering team to design and analyze experiments that drive key product decisions.
• Localize, tune in-production models to new cities / markets to enable product velocity.
• Lead expert teams to rollout effective products/services and to expand Grab’s universe of data for building richer insights.
• Provide thought leadership and generate data-driven hypotheses to solve key Product/Business problems.
• Develop mixed effect, causal inference models to understand interaction effects or product configurations that are working sub optimally.
• Build and manage anomaly detection systems to intelligently alert about slow-moving changes or sudden anomalies in product or system metrics.
• Develop analytics tools to help data teams and other disciplines be more effective at debugging, data summarization and at analysis of results.

Qualifications

The Must-Haves:

• You have a bachelor’s/master’s degree, preferably in Analytics, Statistics, Software, Mathematics, Economics, Computer Science or Engineering.
• At least 3 years of working experience as a Product/Business/Data Analyst 
• You are proficient in SQL, Presto, ETL, Power BI, Tableau, Python, and Excel
• You have good analytical skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy
• You have sound knowledge of data models, data mining, and segmentation techniques
• You are a self-motivated and independent learner who can manage time efficiently in a fast-paced and dynamic working environment
• You have a proven track record in crafting analytics
• You embody our fundamental 4Hs principles: Heart, Hunger, Honor, and Humility

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.