The Role
The Senior Process Executive will research and engage government and non-government entities for data collection, manage partnerships, and oversee GIS-related projects.
Summary Generated by Built In
Project Process Description
GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool.
You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.
GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool.
You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.
Core Competencies:
- Bachelor's degree in Business Administration, in GIS, or related field
- 2+ years of experience in Business Development and B2B partnerships/sales, customer service
- 6+months of experience in collaborating with governmental entities and handling high profile accounts
- 2 Years+ of people management responsibilities
- Fluent English
- Fluent Indonesian or Thai or Japanese
- Experience in Business Development and B2B partnerships/sales, customer service
- Experience working in digital/technology companies with tech products
- Expertise in Salesforce.com, Google Drive
- Knowledge in Geographic Information System tools such as QGIS
Detailed Role & Responsibilities
- Applying subject expertise in evaluating business operations and processes.
- Identifying areas where technical solutions would improve business performance.
- Consulting across business operations, providing mentorship, and contributing specialized knowledge
- Overseeing the development, testing, and implementation of technical solutions.
- Report project and subproject status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
- Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
- Verifying technical reference information, including user guides, training manuals, and system requirements.
- Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of a global mapping platform and benefit end users.
- Problem solving, data research & validation, QC.
- Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team.
- Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
- Document on project deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ingested, # of edits made originating from outreached sources.
- Address and resolve external partner queries associated with the project.
- Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
- Manage data pipeline from receiving the data captured by partners to the creation of launch schedules ensuring highest quality of captured data as outlined in the Operational Guidelines.
- Utilize internal and third-party tools to engage with new partners and track communications.
- Perform quality control for other team members and give feedback.
- Liaise between external partners and internal stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
Skills Required
- Bachelor's degree in Business Administration, GIS, or related field
- 2+ years of experience in Business Development and B2B partnerships/sales, customer service
- 6+ months experience collaborating with governmental entities
- 2 years+ of people management responsibilities
- Fluent in English and Indonesian or Thai or Japanese
- Experience working in digital/technology companies with tech products
- Knowledge in Geographic Information System tools such as QGIS
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The Company
What We Do
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. They serve as an operations partner for AI, robotics, and autonomous programs, managing complex data collection and field operations across markets. Their teams count features, take pictures, record speech, and scan areas to provide high-quality data where automation is not possible, supporting clients in making informed decisions.
