QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
You will be responsible for process improvement, change management, and, technology projects and roadmaps for the Upsell and Cross Selling Team supporting QVC Group. You will report to the Director Inbound Supply Chain & Product Central and will work hybrid to West Chester, PA. Monday - Thursday will be in office, with Fridays being remote.
Additionally, you will collaborate with different departments including Customer Service, Finance, and Technology, using methodologies like Lean, Six Sigma, and Root Cause Analysis, the emphasis is on process improvement and promoting a culture of innovation. Additionally, you will participate in leadership meetings, analyze metrics, and encouraging cross-departmental collaboration.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
- You will provide assessments for process improvement opportunities related to customer service, productivity, cost, incremental sales and process simplification.
- Identify the most efficient methods that ensure our highest possible productivity.
- Develop labor standards for documented methods and procedures. You will share best practices between teams and ensure consistency across all sites.
- Recommend and assess technology to improve efficiency and safety.
- Help implement corporate projects. Create and own tech roadmap.
What You Bring
- A BS degree in Industrial Engineering or Operations Research or related disciple is required or equivalent combination of education and experience.
- 5+ years experience performing and analyzing Time Studies
- Maynard Operational Sequence Technique (MOST) Certified preferred
- Lean or Six Sigma training
- 5+ years experience in industrial engineering and successful demonstration of the responsibilities and skillset listed above.
#LI-KW1 #Hybrid #LI-Hybrid
This is a hybrid remote/in-office role.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Top Skills
What We Do
Curated Experiences. Infinite Possibilities.®
We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences.
We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors.
Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations.
We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
