The Senior Process Engineer will support HR in designing and re-engineering end-to-end processes to improve employee and manager experience, simplify operations, strengthen controls, reduce risk, and deliver measurable efficiencies. This individual contributor role partners with process owners, project managers, Technology, AI specialists, Controls, and other stakeholders to analyze current-state processes and design effective future-state solutions.
Responsibilities:
- Lead process re-engineering efforts, including current-state analysis, identification of pain points and root causes, and design of simplified future-state processes.
- Facilitate stakeholder workshops and apply Lean methodologies to identify opportunities for elimination, simplification, standardization, automation, and improved user experience.
- Create process maps and narratives documenting workflows, roles, handoffs, controls, data, and technology requirements.
- Use data and process metrics to identify opportunities, establish baselines, and quantify expected or realized benefits.
- Identify opportunities to strengthen controls, including preventive and automated controls, in partnership with Risk and Controls teams.
- Assess where AI, including AI agents, can appropriately augment or automate activities within the future-state process, considering business value, user experience, controls, human oversight, and risk. Partner with AI and Technology specialists to validate feasibility and develop requirements.
- Define roles, responsibilities, and ownership within redesigned processes and partner with stakeholders through implementation and benefit realization.
Qualifications:
- 6+ years of experience in process re-engineering, process improvement, transformation, operational excellence, consulting, or a related field.
- Strong process and data analysis skills with the ability to identify root causes, challenge existing practices, and develop practical future-state solutions.
- Knowledge of Lean/process-improvement methodologies and tools, including process mapping, root-cause analysis, waste analysis, and RASCI.
- Working knowledge of AI and generative AI, with the ability to identify potential AI-agent use cases within business processes and understand when AI, traditional automation, or process simplification is most appropriate.
- Understanding of responsible AI considerations, including controls, data, human oversight, and governance.
- Strong facilitation, communication, and stakeholder-management skills.
- Ability to work independently and effectively in a complex and ambiguous environment.
Education:
- Bachelor’s/University degree or equivalent experience; Master’s degree preferred.
- Lean, Six Sigma, or related process-improvement certification preferred.
- AI, generative AI, or intelligent automation training/certification preferred.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
------------------------------------------------------
Job Family Group: Business Strategy, Management & Administration------------------------------------------------------
Job Family:Business Process Re-Engineering------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Jacksonville Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$103,920.00 - $155,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Oct 13, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 6+ years of experience in process re-engineering, process improvement, transformation, operational excellence, consulting, or a related field
- Strong process and data analysis skills, including root-cause identification and development of future-state solutions
- Knowledge of Lean and process-improvement methodologies and tools, including process mapping, root-cause analysis, waste analysis, and RASCI
- Working knowledge of AI and generative AI, including identifying AI-agent use cases in business processes
- Understanding of responsible AI considerations, including controls, data, human oversight, and governance
- Strong facilitation, communication, and stakeholder-management skills
- Ability to work independently in a complex and ambiguous environment
- Bachelor's or university degree, or equivalent experience
- Master's degree
- Lean, Six Sigma, or related process-improvement certification
- AI, generative AI, or intelligent automation training or certification
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
-
Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
-
Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
.png)
