Senior Process Engineer - C13 - NEW YORK

Posted 5 Hours Ago
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New York, NY, USA
In-Office
130K-195K Annually
Senior level
Fintech • Financial Services
The Role
Leads business process re-engineering workstreams and small projects across Citi’s Productivity organization. Responsibilities include project planning, data and process analysis, operating model design, business case development, stakeholder management, executive presentations, risk mitigation, and mentoring junior team members. The role identifies revenue growth and cost optimization opportunities, develops recommendations, and drives adoption of transformation initiatives in a highly visible financial services environment.
Summary Generated by Built In

The Vice President (C13) is a critical role in Citi’s Productivity organization.

Citi Productivity increases engagement, empowerment, and innovation so Citi can compete more effectively in a world of relentless technological, behavioral, and societal change.

The Productivity organization creates solutions that ignite Citi's talent ecosystem, deploying digital tools and simplifying operating models and processes that transform our business and Functions. 

The Vice President will be a key member of the team, driving workstreams and small engagements across the Firm. Projects will vary in size, duration, and complexity; will have significant and measurable business value outcomes; and will be highly visible with executive-level sponsorship.

The Vice President, will operate within a relatively flat organization and work closely with senior leaders within the Productivity organization while leading the day-to-day activities of workstreams or small projects in ongoing engagements via a matrix management structure.

RESPONSIBILITIES:

  • Plan, lead, and manage all phases of workstreams or small projects; drive project execution and delivery, anticipate issues and risks, develop and execute mitigation strategies
  • Develop and maintain rigorous project plans and manage tactical project requirements including resources, relationships, and tasks
  • Independently think through and structure analysis plans and drive solutions to problems through identification of initial hypotheses, and creation of frameworks and methodologies
  • Lead the analysis of complex sets of data and business processes independently and guide, instruct, manage, and mentor junior workstream members
  • Help teams to synthesize clear findings and recommendations from complex result sets using qualitative and quantitative analysis methods
  • Drive the development of the best solutions and communicate to project sponsors and senior stakeholders to motivate them to take action
  • Manage engagement of key stakeholders and drive adoption of recommendations and solutions
  • Create and manage the process for creation and sharing of re-usable intellectual capital, lessons learned, and contributions of relevant content to Productivity’s knowledgebase
  • Optimize and design business and operating models, streamline organization structures, analyze, simplify, re-design, and rationalize process models, and design governance and policy programs
  • Develop and assess innovation opportunities, identify new sources of growth, and model new value propositions
  • Collaborate with business and functional stakeholders to identify significant opportunities for revenue growth and cost optimization

QUALIFICATIONS:

  • At least 3 to 6 years in a major management consulting firm, or equivalent experience in a large Financial Services company
  • Prior experience leading and managing workstreams and small project teams in structuring, coordination, and management of activities of multiple analysts in creation of project artifacts
  • Exceptional written and verbal communications skills with experience influencing senior stakeholders
  • Mastery in the use of PowerPoint for development of project presentations and deliverables
  • Knowledge and experience in the financial services industry
  • Bachelors degree with high marks in an analytical field; Masters degree preferred

PREFERRED COMPETENCIES (some of the below):

  • Skilled leadership in driving workstreams of large-scale transformation projects or high-impact initiatives
  • Project planning, status reporting and ongoing project management
  • Executive-level stakeholder diplomacy, influencing, management
  • Skilled in guiding, influencing, and convincing team members, colleagues, and stakeholders
  • Communications, training, and change management
  • Analysis plan and framework development and execution
  • Hypothesis generation, data analysis, root cause identification
  • Process analysis, rationalization, and design
  • Business case and financial model development
  • Initiative structuring, planning, and road-mapping
  • Functional expertise in one or more areas of the busines

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

CHARACTERISTICS:

  • Strong ability to lead and influence without formal authority
  • Excellent ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations independently
  • Expert in using PowerPoint to present analyses and communicate with a clear storyline
  • Highly analytical and rigorous thinker with a balance of creativity, curiosity, and innovation
  • Applies a collaborative approach to working in teams and managing stakeholders
  • Communicates clearly, concisely, effectively, and impactfully in verbal and written communications
  • Excels working in environments characterized by ambiguity and change
  • Driven to help teams works effectively and collaboratively to produce analyses and deliverables
  • Passionate about improving employee and customer experience
  • Strong desire to engage executives, employees, and stakeholders to improve the organization
  • Takes the initiative to lead and drive work to conclusion with appropriate urgency
  • Detail-oriented and effective multi-tasker

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Job Family Group: Business Strategy, Management & Administration

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Job Family:Business Process Re-Engineering

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Time Type:Full time

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Primary Location:New York New York United States

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Primary Location Full Time Salary Range:$129,840.00 - $194,760.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills Please see the requirements listed above.

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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:Oct 07, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.


Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.


Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

Skills Required

  • At least 3 to 6 years of experience in a major management consulting firm or equivalent experience in a large financial services company
  • Experience leading and managing workstreams and small project teams
  • Experience coordinating multiple analysts and creating project artifacts
  • Exceptional written and verbal communication skills
  • Experience influencing senior stakeholders
  • Mastery of Microsoft PowerPoint for project presentations and deliverables
  • Knowledge and experience in the financial services industry
  • Bachelor’s degree with high marks in an analytical field
  • Master’s degree
  • Experience driving workstreams in large-scale transformation projects or high-impact initiatives
  • Project planning, status reporting, and project management skills
  • Executive-level stakeholder diplomacy and influencing skills
  • Communications, training, and change management experience
  • Analysis plan, framework development, hypothesis generation, data analysis, and root cause identification skills
  • Process analysis, rationalization, and design experience
  • Business case and financial model development experience
  • Initiative structuring, planning, and road-mapping experience

Citi Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.

  • Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
  • Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
  • Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.

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The Company
HQ: Kwun Tong, Kowloon
223,850 Employees

What We Do

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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