Senior Process & Data Analyst
Our not-so-secret sauce:
Our award-winning, inclusive Top Workplace culture is built by extraordinary people who do the hard work every day. The industry’s brightest talent helps us deliver purposeful work and meaningful impact. Learn more about what makes us different and how you can make your mark as the Senior Process & Data Analyst for the Northeast Region.
About Marsh McLennan Agency: Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. With offices across North America, we combine the personalized service of a local consultant with the global resources of Marsh McLennan (NYSE: MMC).
A day in the life:
The Senior Process & Data Analyst is a subject matter expert who consults, educates, and facilitates improvements in agency technology, implementations, and workflow design. You will partner with key stakeholders to develop and lead onboarding processes for new hires by enhancing technology solutions, streamlining workflows, and improving new-hire processing.
This is a data-intensive role that requires a strong understanding of systems and the ability to transform raw data into actionable insights. You will drive continuous improvement for MMA-Northeast across multiple business units, including Business Insurance, Private Client Services, and Employee Health & Benefits. Working with business leaders, you will identify, plan, and execute initiatives that improve quality, increase productivity, and elevate service levels by leveraging appropriate technology and standardizing processes across offices. This role reports to the Director of the Business Solutions Team.
Key responsibilities:
- Lead LEAN improvement initiatives, independently and with cross-functional teams—to enhance MMA-NE service delivery.
- Implement projects using Agile methodology, ensuring agreed objectives are met.
- Participate in national MMA committees related to systems, operations, and training.
- Communicate effectively with internal and external customers in both oral and written formats. Present organized, professional, and solution-focused information using multiple delivery methods. Promote open, honest, and proactive two-way communication among stakeholders and vendors.
We would love to meet you if your professional experience includes:
- Experience
- 3+ years of data analytics experience in a corporate or professional services environment, OR 3+ years managing process improvement projects
- Data analysis
- Proficiency in data cleaning and preprocessing
- Experience performing exploratory data analysis (EDA)
- Knowledge of statistical analysis and hypothesis testing
- Experience with data manipulation tools such as Excel and SQL
- Reporting
- Ability to create clear and concise reports that summarize data insights
- Experience with reporting and BI tools, such as Microsoft Excel and Power BI
- Strong written and verbal communication skills to present findings
- Data visualization
- Proficiency in creating charts, graphs, and dashboards
These additional qualifications are a plus, but not required to apply:
- insurance industry experience
- Six Sigma certification, PMP, or equivalent process-improvement/project-management credentials
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
The applicable base salary range for this role is $74,600 to $139,100.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Skills Required
- 3+ years of data analytics experience in a corporate environment
- 3+ years managing process improvement projects
- Proficiency in data cleaning and preprocessing
- Experience performing exploratory data analysis
- Knowledge of statistical analysis and hypothesis testing
- Experience with data manipulation tools such as Excel
- Experience with reporting and BI tools, such as Microsoft Excel and Power BI
- Strong written and verbal communication skills
- Proficiency in creating charts, graphs, and dashboards
- Insurance industry experience
- Six Sigma certification, PMP, or equivalent credentials
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
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