Senior Process Associate

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Roles and responsibilities: 

•Process transactions to meet and exceed defined service levels of quality, speed and productivity. •Communicate with customers and internal partners through written correspondence 

•Follow up on requests that cannot be immediately resolved 

•Build relationships with staff from other departments to ensure queries are responded to in a timely manner 

•Escalate issues to management when needed 

•Work with management to set daily priorities to ensure prompt and efficient service 

•Maintain flexibility in a high speed, demanding team environment 

•Identify process improvements to increase efficiencies and streamline processes 

•Actively participate in departmental team meetings and other open forums 

•Assist in department projects and initiatives as needed •Solicit and compile information and data related to processing activities 

•Using PC application and functions such as Excel and Word to update and load data sets

Key Skills required: 

• Strong analytical and problem solving skills 

• Excellent Keyboard Skills 

• Strong team player 

• Strong written and verbal communication skills 

• Strong commitment to customer service and quality 

• Strong research and follow-up skills 

• Proven ability to successfully cope in a fast-paced, demanding environment and stretch at short notice when business needs 

• Proven ability to work independently and in team environment 

• Good Comprehension Skills

Job Category:

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