Shift: Monday - Friday 10:30am-7pm
What you will do -
Provide phone and email support for inquiries from sales teams and healthcare professionals.
Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.
Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.
Offer after-hours support as needed, depending on call volume or workload demands.
Present daily management tier 1 metrics to IOCE team
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Critical thinking and ability to solve problems within defined procedures to create the best outcome for our customer
Takes on additional workload and responsibilities while maintaining quality and efficiency
Flexes to phone/email teams as needed
Provides new ideas for continuous improvement and displays leadership by taking on project/support roles
Shows up to work with a positive attitude and contributes to culture of engagement while demonstrating Stryker values
What you need -
Required -
3+ years of relevant experience
Experience/exposure to Microsoft Excel preferred.
Demonstrated experience in handling customer escalations and de-escalation techniques.
High School diploma or equivalent
Preferred -
Proficient level of expertise in SAP, Salesforce, and case creation.
Associates degree
$24.54 - $33.68 USD Hourly
Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- 3+ years of relevant experience
- Experience/exposure to Microsoft Excel
- Demonstrated experience handling customer escalations and de-escalation techniques
- High School diploma or equivalent
- Proficient level of expertise in SAP, Salesforce, and case creation
- Associates degree
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options and added protections such as critical illness, accident, and hospital indemnity, plus mental health resources. Wellbeing programs, onsite gyms, and fitness/nutrition classes further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are seen as strong, highlighted by a competitive 401(k) plan with company matching and potential discretionary contributions. These elements are often viewed as valuable pillars of total rewards.
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Strong & Reliable Incentives — Variable pay is viewed positively, with annual bonuses and sales commissions often lifting total compensation. Incentive plans are seen as a meaningful contributor to pay satisfaction in roles where performance drives earnings.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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