Senior Principal Relationship Management

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
Responsible for cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for Discover to identify and drive opportunities to expand business targets within portfolio.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
How You'll Do It

• Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position.
• Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve network participant experience. Advise network participant of new product, marketing or operational initiatives and act as primarily liaison into Discover to ensure improved market position for DFS.
• Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant.
• Create strategic account plans with key participants within portfolio to proactively identify opportunities for business value growth by following best practices and processes.
• Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position. Ensure all internal functions effectively support the delivery of the account objectives including data integrity, training and education. Documents, monitors, and reports on the performance and status of opportunities.
• Address network participant inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.
• Provide voice of industry into internal products, marketing and operations by analyzing trends that may impact clients engagement and work with internal stakeholders to develop tactics to improve Discover's position.

Qualifications You'll Need
The Basics

• Bachelors in Business Administration and Management, Finance, Marketing or related field
• 8+ years Payment Industry sales/relationship management, business development, strategy, operations, marketing, project management, finance, consultative skills and proven experience building deep and influential relationships with key stake holders, executive level clients and internal business partners.
• In lieu of education, 10+ years Payment Industry sales/relationship management, business development, strategy, operations, marketing, project management, finance, consultative skills and proven experience building deep and influential relationships with key stake holders, executive level clients and internal business partners.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• Occasionally move about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally; Ability to communicate in written form.
• Travel up to 10% of the time.

Bonus Points If You Have

• Previous experience working with merchant acquirers, processors or payment networks in a relationship or account management role.
• Established industry relationships within the acquiring ecosystem (processors, ISO's, PSP's, etc).
• Strong knowledge of acquiring business models.
• Track record of negotiating and managing acquirer contracts.
• Familiarity with compliance and risk management (specific to acquiring).
• Experience presenting to and advising executive level stakeholders.
• Success in influencing across complex matrixed organizations.
• Ability to identify and execute growth opportunities within an acquirer portfolio.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline:
The application window for this position is anticipated to close on Sep-29-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $106,000.00 to $178,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant's qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance ( LA County Fair Chance ).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.