Our Transactions & Post-Order Experience team provides and optimizes the Cart, Checkout, Order management and Returns experiences; driving transactions and engagement. We enable partner teams with our platform services. We enable agentic shopping experiences. We discover, detect, assess and steer decisions for risks stemming from bad actors. We provide the product and platform for Gift Cards.
As a Senior Principal Product Manager in the Zalando Transactions team, with a focus on post-purchase engagement, you will define the product vision for our post-purchase experience across Apps & Web, executing against that product vision by building new and improved experiences at scale for 52+ million customers in an area at the very core of Zalando’s value proposition. The scope of this product area covers all customer interactions, beginning the instant an order is placed, the support a customer needs and extends through the return process, right up until the customer is prepared to make a repeat purchase or recommend Zalando.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Significant exposure in planning and deploying technical products at scale or equivalent product leadership experience.
Enable high impact execution and delivery by navigating complex trade-offs and using data-informed frameworks to move from concept to reality.
Apply state-of-the-art AI-enabled product craft by working backwards from a target experience to build seamless, high-quality features for our customers.
Spearhead and strategise: set a clear vision, smart roadmap and ambitious targets, and relentlessly drive towards those.
Identify new product opportunities with a customer-centric mindset, select the right solutions to focus on by making business savvy decisions and then move fast to successfully execute on your ideas.
Applying repeatable best practice product methodologies in cross-functional teams incorporating working backwards from the customer, problem discovery, defining & designing solutions, and delivering agreed outcomes.
Be a mentor to other colleagues by showcasing deep expertise in your domain and acting as a role model for successful product management.
Maximize commercial value by defining KPI frameworks and running rapid experiments to shape a roadmap based on real-world insights.
Ability to utilize AI technologies for prototyping, data understanding, and to unblock decision making.
Product methods & tools: you have a strong track record of envisioning, developing, and building successful platform and capability products, ideally in an online service marketplace or e-commerce environment. You are able to contribute to and explain a product strategy for your area.
Customer mindset: you have the ability to understand customer needs and turn them into remarkable products. You are experienced in conducting insights with user research and product discovery to provide the voice of the customer, creating the right stories that give our users what they need (and not just what they want).
Multiple domains: you have experience in working closely with cross functional teams in Design, Engineering, and Data Science.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Employee shares programme
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
Skills Required
- Significant exposure planning and deploying technical products at scale or equivalent product leadership experience
- Experience envisioning, developing, and building platform and capability products (ideally in online marketplaces or e-commerce)
- Strong product methodologies: discovery, user research, working backwards from the customer, defining solutions and delivering outcomes
- Experience working closely with cross-functional teams (Design, Engineering, Data Science)
- Ability to apply AI technologies for prototyping, data understanding, and decision making
- Track record of setting clear vision, roadmaps, KPIs, and running rapid experiments to maximize commercial value
- Demonstrated ability to navigate complex trade-offs and enable high-impact execution
- Experience mentoring colleagues and acting as a role model for product management
Zalando Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zalando and has not been reviewed or approved by Zalando.
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Leave & Time Off Breadth — Paid time off includes a sizable annual allowance that can grow with tenure, plus additional paid days for volunteering. This breadth is highlighted as supportive of work–life balance.
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Wellbeing & Lifestyle Benefits — Mental health support, round‑the‑clock counseling for employees and households, and broad fitness/wellness access are emphasized as robust. Substantial product discounts and partner offers add meaningful lifestyle value.
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Parental & Family Support — Structured support around parental leave—such as buddy programs, re‑onboarding, and paid child sick days—helps ease family responsibilities. Flexible and part‑time leadership options further accommodate parents.
Zalando Insights
What We Do
Welcome to Zalando. Here’s some key info about us: Our position and vision: - We’re Europe’s leading online platform for fashion and lifestyle - Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty - Our vision is to become The Starting Point For Fashion. Our offering: - Our assortment of international brands ranges from world-famous names to local labels - Our platform is a one-stop fashion destination for inspiration, innovation, and interaction - As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand. - Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs. Our beliefs: - Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I - We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.
