Senior Principal HR Generalist Admin

Job Overview:

Provide structured support to project assignees living in or transiting through Milan, ensuring smooth relocation, compliant housing arrangements, and effective navigation of Italian public administration. 

Key Tasks and Responsibilities:

• Expatriate & Assignee Daily-Life Support
  • Act as the first point of contact for assignees requiring support with daily‑life matters in Italy
  • Assist with practical settling‑in needs such as utilities, local service providers, banking, health appointments, and other day‑to‑day administrative interactions
  • Provide support in navigating Italian systems, processes, and local practices
  • Support employees in understanding what steps they must complete themselves and ensure they remain responsible for their own personal matters
• Housing Coordination
  • Arrange housing for short‑term and long‑term assignees, ensuring solutions meet project standards and comply with policy and budget
  • Coordinate with real estate agencies, landlords, and service providers (e.g., viewings, negotiations, contract processes)
  • Manage move‑in / move‑out logistics and support in resolving maintenance or accommodation‑related issues
  • Maintain accurate housing records and support housing‑related policy compliance
• Italian Public Administration Support
  • Support assignees in obtaining required official documents where needed
  • Liaise with local authorities including municipalities, Questura, tax offices, and other public institutions as needed
  • Provide guidance to ensure assignees understand required actions and deadlines
  • Clarify which steps must be completed personally by the assignee, ensuring ownership remains with the employee.
• Translation & Interpretation (Daily-Life Only)
  • Provide translation and interpretation exclusively for personal‑life or relocation‑related matters, not work‑related tasks
  • Support interactions with service providers such as doctors, landlords, banks, municipal offices, and other local institutions
  • Translate personal documents where necessary to facilitate understanding of local procedures and requirements
  • Ensure translation support empowers employees rather than replaces their own responsibilities.
• Travel Coordination Across Project Locations
  • Arrange and coordinate travel for project employees across all relevant project hubs 
  • Manage booking of flights, hotels, ground transportation, and changes or disruptions to travel plans
  • Ensure compliance with company travel policies, cost‑efficiency guidelines, and approval workflows
  • Maintain travel trackers, itineraries, and documentation to support mobility planning and reporting
  • Act as liaison between employees, HR, and travel service providers to secure smooth travel operations
• Administrative & Operational Support
  • Maintain accurate and organized records of housing, administrative support cases, and travel arrangements
  • Support continuous improvements to administrative processes and service delivery

Essential Qualifications and Education:

• Fluent Italian and English (written and spoken)
• Knowledge of Italian public administration processes and local bureaucratic requirements
• Experience supporting expatriates, relocated employees, or internationally mobile staff preferred
• Excellent coordination, organizational, and customer‑service skills
• High cultural awareness, empathy, and discretion
• Ability to work independently, manage multiple requests, and set clear boundaries with assignees
• High School Diploma or equivalent
• Minimum of 6 years administrative experience, with at least 4 years in an HR admin role
• Excellent communication skills, both written and verbal
• Ability to build good relationships
• Strong sense of urgency and problem-solving skills
• Proficient in Microsoft Office - PowerPoint, Excel, Word, and Outlook
   

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