At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the Role
We are seeking a Senior Pricing Analyst who will play a pivotal role in shaping the commercial success of our client solutions. This role is not just about data analysis—it is about owning the development of complex pricing models that directly inform bids, proposals, and strategic decisions across our contact centre services and integrated solutions.
You will partner closely with Sales, Finance, and Operations to create pricing structures that are commercially competitive, sustainable, and profitable. This includes modelling labour requirements, technology costs, and transaction volumes, as well as presenting clear insights that influence senior decision-makers and client outcomes.
Key Responsibilities
Design and maintain pricing models that support new business proposals, client renewals, and scope changes.
Translate business requirements into financial models, including FTE and workforce planning, technology/platform costs, transaction volumes, and service levels (SLAs).
Conduct scenario and sensitivity analysis to highlight risks and opportunities in commercial proposals.
Support the sales process, contributing to client presentations, tenders, and pitches with clear commercial recommendations.
Review contracts to ensure commercial risks are identified and understood across the business.
Partner with senior stakeholders, influencing key commercial decisions through data-driven insights.
Liaise with cross-functional teams to ensure pricing models align with operational delivery and client expectations.
Key Skills and Experience
Proven experience in a pricing role, ideally within contact centre, outsourcing, IT services, or system integration industries.
Demonstrated capability in building complex pricing models for large-scale service solutions.
Advanced proficiency in Microsoft Excel (e.g., pivot tables, lookups, scenario modelling).
Amenable to work on a dayshift schedule and on a hybrid set-up (3 days onsite in Global One, Eastwood, Quezon City and 2 days WFH)
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
Top Skills
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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