Senior Post-Sale Solutions Architect

Kevel is transforming the retail media space with its cutting-edge, AI-driven ad tech infrastructure APIs that power the Retail Media Cloud™. This groundbreaking solution combines the power of AI insights with API-based technology, allowing multi-brand retailers to build dynamic, customizable ad platforms while maintaining full control of their first-party data. With Kevel, retailers can deliver personalized shopper experiences, optimize ad targeting, and unlock predictive insights to stay ahead in an ever-evolving market.

JOB OVERVIEW: Our Solutions Architects serve as the trusted technical partners to our customers. As a Post-Sale Senior Solutions Architect you will play a critical role in driving the successful implementation, integration, expansion and long-term adoption of Kevel’s solutions. You will provide deep technical guidance, drive onboarding efforts, and act as a trusted advisor to customers throughout their lifecycle. You’ll partner closely with Customer Success, Product, Engineering and Support to ensure customers are successfully launched and continue to expand the value they are driving from Kevel’s platform. To be successful in this role, you must be an effective communicator with strong technical expertise, project management skills, and the ability to translate complex requirements into scalable, customer-focused solutions.

LOCATION: REMOTE – UK, Portugal, Spain, Germany, Hungary, or other EU countries. This is a fully remote role. Applicants must be legally authorized to work in their country of residence.

PAY TRANSPARENCY: Kevel uses external, third-party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices. An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team.

All compensation packages include the additional benefits as described in the 'Why you'll love working with us' section below. We also have a transparent ‘Total Rewards Philosophy’ we’d be happy to share with you which describes our overall approach to compensation and benefits in full detail! Our recruitment team can share more about this with you in an initial phone interview and will be happy to answer any questions you have related to compensation at Kevel! 

WHAT YOU'LL ACCOMPLISH:

• Become an expert in Kevel, our APIs, and what they enable customers to build.
• Own the technical success of customers post-sale, ensuring smooth implementation and long-term adoption of Kevel’s solutions.
• Drive and support the implementation and integration of Kevel’s products and services within customer environments.
• Provide technical onboarding, training, and ongoing guidance throughout the customer lifecycle.
• Act as the primary technical point of contact, proactively monitoring performance and troubleshooting complex technical issues.
• Build strong relationships with technical stakeholders—from hands-on engineers to CTOs—while aligning solutions to business objectives.
• Partner with Customer Success Managers to translate technical strategies for non-technical stakeholders and ensure alignment across teams.
• Serve as the voice of the customer internally, collaborating with Product and Engineering to influence roadmap and improve customer outcomes.
• Identify opportunities to expand product adoption by mapping customer goals and initiatives to Kevel’s capabilities.
• Contribute to documentation, best practices, and reusable implementation frameworks to scale customer success.

SKILLS YOU'LL BRING WITH YOU:

• Previous experience in a Pre - Sales or Post - Sales role and/or relevant technical role (i.e. Technical Account Manager); a desire and aptitude for working in a client-facing role. 
• Retail media experience is highly preferred and/or programmatic advertising, digital advertising, e-commerce ecosystems and/or AdTech ecosystem fundamentals (DSPs, SSPs, ad servers, auctions, targeting, measurement). 
• Highly passionate and curious self-starter with a desire to work in a fast-paced start-up.
• Significant experience working with REST APIs and a highly technical product. 
• Exceptional communication and project management skills. You are comfortable speaking with technical and non-technical audiences, addressing technical challenges during product integration, and setting realistic expectations and deadlines with stakeholders. 
• Research, Test, Ask. A successful solutions architect will always search for a solution, try it, and finally ask for help. An independent problem solver will find the most success.
• Previous coding experience in some form. While you won’t need to write any code of your own, you should be able to write JSON and understand basic code.

WHY YOU'LL LOVE WORKING WITH US:

• Fully Remote Team: We are a 100% remote work environment with employees located around the world. You are welcome to work from home, one of our offices, a WeWork office, or an equivalent co-working space.
• Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
• Comprehensive Health Benefits - Kevel provides 100% employer paid medical benefits for our employees and their children, plus comprehensive, affordable coverage for all other dependents.
• Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives. 
• Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it. We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!)
• Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four - day in - person event filled with collaboration, team building, celebration and fun! 
• Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a $500 home office allowance to purchase what you need to set up your work space properly!
• Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
• Free press benefits: Kevel believes all employees should have access to legitimate news sources. You’ll receive a $300 annual allowance to subscribe to the news source of your choice.
• You’ll work with an award winning team! We’ve won numerous Best Places to Work Awards for several years and counting! We’ve also won many awards for our Innovation, Business Intelligence, and our best-in-class products (Software of the Year, Cloud Company of the Year, Best Ad Tech and API Innovator). 
• Full transparency. We embrace transparency and encourage you to read more about what we value through our Company Constitution and Employee Bill of Rights, our About Kevel page, and Careers Page.

Hiring Guidelines by Country: Kevel hires new team members in countries around the world. Some roles may carry specific location-based eligibility requirements. Our Recruitment Team will share the specific benefits that are available in your location, and can help answer any questions about location specific eligibility requirements and benefits after the recruitment process begins. 

Kevel (previously Adzerk) offers the infrastructure APIs needed to quickly build custom ad platforms for sponsored listings, internal promotions, native ads, and more. We are committed to helping publishers drive new revenue and take back the Internet from ad tech giants like Google, Amazon, and Facebook. Kevel was founded in 2010 in Durham, North Carolina. We embrace remote working culture with our entire team being spread across the United States, United Kingdom, Portugal and Singapore! Kevel is proud to be an inclusive workplace with one goal in common — we want to make the internet a better place. 

ALL APPLICANTS ARE WELCOME, EXACTLY AS YOU ARE

We’re building a global community - one that’s safe for people of all backgrounds and walks of life. Our policies and way of working are guided by our core values of inclusivity, trust, empathy, and respect. We know we have more work to do, but firmly believe that our work is at its best when everyone feels free to be their most authentic selves. Kevel is an equal opportunity employer, and we’re proud of our ongoing efforts and commitment to creating a diverse, inclusive, and transparent workplace where everyone feels respected, heard, safe and accepted. At Kevel, we embrace our differences and consider diversity a superpower that drives the success of our organization. Individuals seeking employment at Kevel are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.