Position Summary
KeenLogic is seeking an experienced Senior Policy Analyst to support a federal program with the U.S. Consumer Product Safety Commission (CPSC). This role will provide Tier 2 program support for the CPSC eFiling program, a mission-critical initiative that helps ensure imported consumer products comply with federal safety requirements.
The Senior Policy Analyst will serve as a subject matter resource for programmatic, regulatory, and policy-related inquiries from importers, brokers, trade partners, and internal stakeholders. This position combines policy analysis, stakeholder engagement, communications, reporting, documentation management, and customer support to help ensure successful implementation of the CPSC's mandatory eFiling program.
As eFiling becomes mandatory nationwide, this role will help guide users through program requirements, maintain public-facing guidance materials, support reporting efforts, and collaborate closely with CPSC program leadership.
This position supports a long-term federal contract with a one-year base period and four option years, offering up to five years of continued work. Support operates Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, with no after-hours, weekend, or holiday coverage required unless otherwise directed by the Government. All work may be performed remotely, provided contractor personnel remain within the Continental United States.
The anticipated start date for this role is September 30, 2026. KeenLogic offers Fortune 500-level benefits, including health, dental, vision insurance, PTO, 401(k), and life insurance.
Security Requirements
- Must be able to pass a federal background investigation (PIV).
- Must be a U.S. Citizen
- Minimum 5+ years of experience supporting federal programs, policy initiatives, regulatory programs, compliance programs, or government operations.
- Experience using SharePoint, Power BI, Jira, HEAT, or similar collaboration and reporting tools.
- Experience interpreting policies, regulations, guidance, and program requirements.
- Strong written and verbal communication skills.
- Ability to communicate complex regulatory and policy information to diverse audiences.
- Experience developing reports, documentation, guidance materials, and stakeholder communications.
- Strong analytical, organizational, and problem-solving skills.
- Experience working directly with customers, stakeholders, or external partners.
- Proficiency with Microsoft Office Suite, SharePoint, and collaboration platforms.
- Experience supporting federal regulatory agencies or compliance programs.
- Experience with import/export, trade compliance, customs, logistics, or regulatory filing programs.
- Familiarity with consumer product safety regulations or government enforcement programs.
- Experience supporting stakeholder outreach, training, or public-facing government programs.
- Knowledge of federal acquisition, program management, or government operations environments.
- Supporting federal programs, compliance initiatives, or regulatory operations.
- Responding to policy, procedural, or programmatic inquiries from stakeholders.
- Researching, interpreting, and applying regulations, policies, and business rules.
- Developing user guidance, FAQs, standard operating procedures, and reference materials.
- Conducting stakeholder outreach and communications.
- Maintaining program documentation and knowledge repositories.
- Tracking program metrics and preparing reports for leadership.
- Coordinating with technical, operational, and program teams to resolve issues and improve processes.
Tier 2 Program Support
- Serve as a primary resource for complex programmatic and policy-related inquiries regarding the CPSC eFiling program.
- Respond to questions related to eFiling applicability, enforcement requirements, filing requirements, business use cases, exemption codes, citation codes, and related program policies.
- Provide guidance to importers, brokers, trade partners, and other stakeholders during the implementation and mandatory phases of eFiling.
- Support the onboarding and transition of new eFiling participants, including Foreign Trade Zone (FTZ) filers.
- Maintain responsive and professional communication with the trade community and program stakeholders.
- Draft and distribute program communications, notifications, and updates through Government-approved communication channels.
- Support outreach efforts and stakeholder engagement activities related to eFiling implementation.
- Assist in responding to recurring customer questions and emerging program concerns.
- Maintain and update public-facing program documents, including:
- eFiling Implementation Guides
- Product Registry User Guides
- Frequently Asked Questions (FAQs)
- Training Materials
- Program Reference Documentation
- Identify documentation gaps and recommend updates based on stakeholder feedback and support trends.
- Maintain a centralized knowledge repository of frequently asked questions and program guidance.
- Monitor and analyze trends in program support inquiries.
- Track and report on Tier 2 program support metrics, including inquiry volume, response times, and recurring issues.
- Assist in developing dashboards, reports, and program performance metrics.
- Support Power BI reporting efforts and provide insights regarding participation trends and stakeholder engagement.
- Attend program meetings and stakeholder discussions.
- Capture meeting notes, action items, and decisions.
- Develop meeting summaries and supporting documentation.
- Coordinate follow-up actions and maintain meeting records.
- Identify recurring issues, stakeholder challenges, and opportunities to improve program guidance.
- Recommend enhancements to processes, communications, documentation, and user support resources.
- Collaborate with technical teams and program leadership to improve overall user experience and program effectiveness.
Skills Required
- Minimum 5+ years of experience supporting federal programs, policy initiatives, regulatory programs, compliance programs, or government operations
- Experience using SharePoint, Power BI, Jira, HEAT, or similar collaboration and reporting tools
- Experience interpreting policies, regulations, guidance, and program requirements
- Strong written and verbal communication skills
- Ability to communicate complex regulatory and policy information to diverse audiences
- Experience developing reports, documentation, guidance materials, and stakeholder communications
- Strong analytical, organizational, and problem-solving skills
- Experience working directly with customers, stakeholders, or external partners
- Proficiency with Microsoft Office Suite, SharePoint, and collaboration platforms
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
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