Works directly with business units to solve complex application and data issues. Develops, implements, and maintains business systems and software. Provides front-line support to business units, coordinates systems upgrades and testing, and works in a team environment to develop and maintain application programs.
· Handle customer tickets and preparing the solution implementation documents.
· Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
· On-site support in case of major or critical problems
· Changing faulty modules on servers on-site.
· Attend and lead technical meetings with the customer and vendors to discuss any issues or new change requests.
· Reporting top technical issues to upper management..
· Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
· Available after hours and weekends as needed and willing to work on-call rotation
· Available to travel domestic, work location is Istanbul
· Engineering degree in Electronics or Computer Science or related field.
· Advanced level of English is required.
· Min. 4 years of experience in telecom industry especially in Mobile Core network, IP Network.
· Have basics of TCIP and how LAN/WANs interact and traffic mirroring methods
· Design/Install/support/maintain/repair network devices and servers such as switch, smart aggregator, data access devices
· Design (using Visio is preferable) scheme of network topologies & platform architecture
· Familiarity with server hardware and related networks.
· Have good knowledge of Linux and SQL.
· In-depth understanding on troubleshooting and new installations & integrations.
· Excellent interpersonal and communication skills, good team spirit, and adaptability.
· Good problem solving, learning and reporting skills..
· Good ability to diagnose network alerts, events or issues
· Ability to work in a dynamic and heavy working environment.
· Should be able to work as part of a project team or as an individual contributor
· Essentially a Good Team Player
· Ability to lead the team cooperation
· Ability to travel up
Top Skills
What We Do
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.
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