Senior Platform Support Engineer

Location: Melbourne (Hybrid)

In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Senior Platform Support Engineer to join our Technology Operations department within our Computershare Technology Services (CTS) team. 

A role you will love 

As the Senior Platform Support Engineer, you will ensure the seamless operation, deployment, and continuous improvement of both on-premises and cloud platforms. By collaborating with development, operations, and security teams, you will drive automation, standardization, and innovation across our technology stack. 
You will also be central to maintaining high service availability, supporting internal projects, and delivering robust, scalable solutions that align with business objectives and customer needs. You will be empowered to identify and implement process improvements, contribute to strategic initiatives, and advance your technical expertise through ongoing learning and certification opportunities. You will also leverage modern cloud platforms, CI/CD pipelines, and ITIL-based service management practices.

Other key responsibilities include:

• Maintaining and deploying the software across our environments

• Managing build and deployment platforms to help drive towards continuous delivery

• Contributing to practices and strategies to support cloud native goals

• Managing appropriate Windows Server Environments, Cloud platforms, SSL Certificates and Citrix ADC Configuration, as well as the delivery of internal projects

• Contributing to the technology stack by enhancing existing processes, with a focus on automation

• Contributing to the production of high quality, relevant documentation including process documents, knowledge base articles, cheat sheets, and other technical reference materials

• Closely collaborating with technology teams to deliver robust applications and services, as well as with operational teams to support them

What will you bring to the role?    

• 3+ years' experience working as a Platform Support Engineer or similar role

• Prior experience mentoring and coaching junior team members

• Proven ability to troubleshoot and proactively find solutions

• Strong experience with Windows Server, Cloud Platforms (preferably Azure) and Scripting (ideally PowerShell)

• Strong experience with the Microsoft .NET Stack, NLB Concepts, preferably Citrix ADC (NetScaler), CI/CD Tooling and Kubernetes 

Bonus points if you have:

• Experience with ADO, Docker and/or Terraform

• Strong proficiency with Automation Concepts and Tooling  

Rewards designed for you   

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family. 

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.   

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

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