About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
We are looking for a Senior Platform Operations Engineer to lead high-impact, strategic, technical projects that will drive the operational scalability of the organization as we rapidly grow. This role will operate at the intersection of technology and business strategy and serve as a critical bridge across functional areas, including our Engineering, Product, Data, Customer Success, Sales, and Marketing teams. You will take significant ownership in high-visibility customer-facing and business operations systems in building core parts of our product to support our rapid growth, optimizing our current tech stack and architecture, leading evaluation and procurement of new platforms, and designing and building custom solutions when market offerings don’t meet our needs.
The ideal candidate will complement the organization with a unique blend of business / operations experience, technical capability across systems architecture and development in production environments, understanding of SaaS processes, and a passion to build systems to drive proactive, scalable, and data-driven business and customer management.
Key Responsibilities
Drive cross-functional technical projects and own, optimize, and build upon our product and proprietary business operations systems to enable our rapid growth
Conduct deep discovery on stakeholder needs across customers and functional areas within EliseAI to enhance automation, AI-enabled user experiences, analytics, and scalability across workflows, and own adoption and outcomes
Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey
Continuously ship new features and improvements in an engineering environment deploying 100+ times per day
Balance speed and quality while iterating quickly on production systems
Evaluate, select, and tune new, market-leading technologies based on technical and business requirements
Attract top-tier talent to join our driven team
Move at rocket speed, build something massive.
We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.
We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.
Requirements
3+ years of experience building and scaling technical solutions, including proficiency in Python
Solid understanding of system design and scalable architecture principles
Experience working cross-functionally across stakeholders to ensure smooth operations, including ability to translate technical concepts into actionable insights
Startup mindset with a strong sense of ownership, urgency, and pragmatism in building and shipping technical solutions
Ability to solve complex problems independently with minimal guidance
Bias for action - you move quickly from idea to implementation
Willingness to work in person at our offices 4-5 days a week
Preferred Qualifications
Experience with platform architecture and analytics in a SaaS environment
Experience with AWS cloud infrastructure
Experience in client-facing roles
Understanding of SaaS metrics, strategies, and lifecycle management
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The salary range for this role is $175,000 - $225,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]
Skills Required
- 3+ years of experience building and scaling technical solutions
- Proficiency in Python
- Understanding of system design and scalable architecture principles
- Experience working cross-functionally across stakeholders to ensure smooth operations
- Ability to translate technical concepts into actionable insights
- Startup mindset with ownership, urgency, and pragmatism
- Ability to solve complex problems independently with minimal guidance
- Bias for action and ability to move quickly from idea to implementation
- Willingness to work in person at company offices 4-5 days per week
- Experience with platform architecture and analytics in a SaaS environment
- Experience with AWS cloud infrastructure
- Experience in client-facing roles
- Understanding of SaaS metrics, strategies, and lifecycle management
EliseAI Compensation & Benefits Highlights
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Affordable Benefits — Health plan premiums are described as 100% employer-paid for employees and families, substantially reducing out-of-pocket costs. Company materials and third‑party profiles consistently list comprehensive medical, dental, and vision coverage.
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Leave & Time Off Breadth — Unlimited PTO and paid holidays are advertised, positioning time away as flexible and easy to access. Some listings also reference paid sick days, underscoring broad time‑off options.
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Parental & Family Support — Fully paid parental leave is highlighted (with up to 12 weeks cited) alongside fertility benefits. An onsite Mother’s Room and related supports point to attention to family needs.
EliseAI Insights
What We Do
EliseAI builds vertical AI agents for housing and healthcare — sectors that together make up nearly 40% of household spending. These agents automate high-volume workflows like leasing, maintenance, renewals, and patient intake, helping organizations cut costs, improve efficiency, and deliver better experiences. How does it work? EliseAI integrates directly into operational workflows: Housing: Manages leasing, maintenance, renewals, billing, and resident communication. Healthcare: Handles intake, scheduling, call-center operations, and patient follow-up. Unlike traditional chatbots that only answer questions, EliseAI agents complete full workflows end-to-end — from scheduling and payments to work orders and record updates. We’re building a future of fully autonomous buildings and healthcare systems, similar to autonomous cars. Our technology takes on the repetitive, manual tasks that slow teams down, allowing them to monitor, decide, and act through AI. This reduces operational overhead while empowering people to focus on higher-value work. Right now, we're in the process of expanding our offerings from the multifamily industry to encompass more industries, including healthcare. We're seeking founder-minded candidates to join our fast-paced environment and tight-knit team committed to making a positive impact. Discover opportunities: https://www.eliseai.com/careers
Why Work With Us
We think big and build tech to create a positive impact on the world. You will have the chance to join a fast-paced environment and tight-knit team committed to making a positive impact with lots of opportunity to have a huge influence and build new products!
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EliseAI Offices
OnSite Workspace
We are a fully in-office company with a beautiful new office located on 5th Ave in NYC, as well as in SF, Chicago, Boston, Dallas and Toronto. Our employees work in person 4-5 days per week.
