Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Grow your career internally or refer a friend to athenahealth!
We are seeking a Senior Platform Operations Analyst to join our Platform Operations team in our Belfast, ME location. Your job will be to provide support for our Platform Services; process internal and external cases, troubleshoot complex issues, provide timely resolutions, enable solutions and business functions.
The ideal candidate is passionate about troubleshooting and eager to learn new technical skills. They are strong communicators and collaborators, excelling in teamwork to achieve common goals. This candidate demonstrates exceptional attention to detail and possesses strong documentation skills, with the ability to identify enhancements within both existing and emerging processes. They are adaptable and thrive in dynamic environments, taking ownership of a core set of responsibilities while remaining ready to engage in additional work and opportunities as they arise.
The Team: The Platform Operations team supports our Platform customers by managing issues and enabling products, such as APIs, Data View, athenaPayer, and Coordinator Core. We collaborate with product teams to design and implement operations for evolving Platform products and partnerships. Our team values innovation, collaboration, and continuous improvement, creating an environment where everyone can contribute value and grow their career.
Job Responsibilities
- Manage and troubleshoot customer issues using Salesforce, ensuring timely and effective resolutions.
- Create JIRA tickets for our product teams to facilitate deeper technical troubleshooting and issue resolution.
- Follow and update Standard Operating Procedures (SOPs) to ensure efficient business operations.
- Create, update, and edit process documentation to reflect current practices and improvements.
- Collaborate with internal stakeholders to design solutions and effectively address issues.
- Continuously learn new technologies and product capabilities to enhance service delivery and support.
- Act as the voice of the customers, anticipating pain points and assessing the practicality of workflows.
Typical Qualifications
Education and Experience:
- 0-2 years of experience in a technical support, operations, or customer service role, or a combination of relevant education and experience.
- Understanding of the healthcare or health IT environment is a plus.
Technical Skills:
- Willingness to learn and adapt to new technologies and product capabilities.
- Basic understanding of APIs, SQL, data management, and platform services is a plus.
Communication Skills:
- Strong verbal and written communication skills, with the ability to convey information clearly to both technical and non-technical stakeholders.
- Ability to collaborate effectively with team members and internal stakeholders.
Problem-Solving Skills:
- Demonstrated ability to troubleshoot issues and provide solutions.
- Strong analytical skills to assess workflows and identify areas for improvement.
Attention to Detail:
- Excellent attention to detail in documentation and process management.
Adaptability:
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
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What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
