Copenhagen, Denmark
Our Global Platform Configuration Team is multicultural and currently based in Copenhagen & Singapore. The team’s main objective is the successful onboarding of our new Institutional clients with the focus on delivering a customized trading platform, content and IT integration touchpoints. We actively configure the trading platform, including feature deployment & branding elements. We lead and configure technical integration efforts (APIs & FTP connections) which will be the focus for the this position We work closely with Partners to define content offerings and supervise the delivery via our content management solution.
We will also extend the project into a hyper care period ensuring the new partners needs are met during this challenging phase and where appropriate transition to become the service delivery manager for the client, continuing to answer general queries regarding aspects of the engagement controlled by this team.
Our open position will specialize on the technical integration aspects of the partner engagement, ensuring the needs of the partner are clearly understood, gap analysis if needed and proposing the best possible solution to meet their needs. In addition we will be upgrading our API solutions later this year / early next year when there will be an opportunity to be heavily involved in working with partners on the implementation of the new services.
Responsibilities:
- Handle technical/configuration queries from our clients and colleagues.
- Investigation work using querying, reading, analyzing logs and troubleshooting.
- Facilitate the transition of the client from pre-sales to onboarding.
- Build customized trading platform, liaising with the client to interpret requirements, offer potential solutions and reach agreed design
- Assist new client’s transition from onboarding to hyper care, including training the clients to use our tools.
- Participate in tasks that would be of benefit to our Institutional clients or local Saxo Group subsidiaries. This can include document writing, attending client meetings, delivering client training.
YOUR PROFILE - Enthusiastic and driven individual who can demonstrate ownership and understand service culture for both internal and external clients.
- Degree in IT or Business management would be desirable. This role is suited to new graduates welcome to apply
- Project management experience perhaps in the FinTech world.
- Knowledge and experience in the use of API (SOAP, REST) technologies including analyzing and understanding server logs would be an advantage.
- Strong interpersonal skills and enjoys interacting with people
- Strong communication skills in English (spoken and written). Other European languages will be an advantage.
- Acumen for analytical ability and reasoning skill.
- Strong organizational skills and ability to follow clear guidelines and multi‐task.
- Able to prioritize the workload to fit the business objectives.
- Is a team player who can work independently and act when required
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Skills Required
- Ownership and service culture for internal and external clients
- Degree in IT or Business Management
- Project management experience, preferably in FinTech
- Knowledge and experience with APIs (SOAP, REST) and server log analysis
- Experience with FTP connections and technical integrations
- Strong interpersonal skills and enjoyment of client interaction
- Strong English communication skills (spoken and written)
- Other European languages
- Analytical ability and reasoning skills
- Strong organizational skills and ability to follow guidelines and multi-task
- Ability to prioritize workload to fit business objectives
- Team player who can work independently and act when required
What We Do
At Saxo we believe that when you invest, you unlock a new curiosity for the world around you. Discovering an intuitive desire within to actively learn, explore, and ask questions, you will engage with new companies, new communities, maybe even new countries. You could call this an appetite or passion for new knowledge and skills. We call it curiosity. Ultimately everything we do as a company is focused on getting curious people invested in the world by giving our clients more ways to make more of their money. We began in Copenhagen, Denmark in 1992 with a clear vision: to make the global financial markets accessible for more people. In 1998, we launched one of the first online trading platforms in Europe, providing professional-grade tools and easy access to global financial markets for anyone who wanted to invest. Today we are a well-capitalised Danish (EU) bank with top capital ratios and positive rating from S&P, trusted by over 1.2 million clients. As an international award-winning investment firm for investors and traders who are serious about investing, our clients enjoy regulated and reliable access to over 71,000 financial instruments on our industry-leading platforms. Keeping our headquarters in our beloved Denmark, we have expanded our reach to having more than 70 nationalities employed in offices in 14 countries. We are proud of our Scandinavian heritage and we are committed to the values of trust, fairness, and security. We believe this gives our clients the confidence to be adventurous and curious. Curiosity can lead you to places you never could have imagined. When you invest, you stimulate the mind, you see new perspectives, and you broaden your horizons. Personal transformation is inevitable as you develop a sincere interest and curiosity for not only the world, but also for others. At Saxo our greatest hope is for everyone to become engaged, to feel empowered, and to Be Invested
