Senior Platform Engineer

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer. We embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, Bengaluru and China, we value hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

As a Platform & Developer Experience Engineer, you will sit at the intersection of infrastructure excellence and developer productivity. You won’t just be managing cloud environments; you will be building the self-service platforms, internal tools, and the "Golden Path" that empowers hundreds of developers to ship software from Day 0 with zero friction.

You are a champion for software engineers, focused on slashing cognitive load and reducing environment setup times from days to minutes. You are a proactive collaborator who loves solving complex systemic problems, bringing a software engineering mindset to infrastructure, observability, and automation.

Build the "Golden Path" & Internal Platforms

• Internal Developer Portal (IDP): Help design, build, and evolve our internal developer portal to provide a seamless, self-service experience for engineering teams.
• Self-Service Scaffolding: Build and maintain automated scaffolding and templates that let product teams safely spin up new services and remote development environments without operations bottlenecks.
• Modern Developer Workflows: Help integrate modern, AI-assisted development workflows and automated tooling to continuously improve engineering velocity metrics.

Platform Engineering & Product Evolution

• Build the Internal Platform: Contribute to the evolution of our internal platform and service catalogue, centralising documentation, service templates, and domain extension points to streamline onboarding, treating the platform as an internal product.
• Pave the Golden Path: Create and maintain standardised, automated workflows that abstract away underlying infrastructure complexity, allowing developers to focus purely on delivering business value.
• Reduce Cognitive Load: Continuously identify friction points in the daily software development lifecycle and build automated tooling to eliminate manual overhead and "ops" bottlenecks.

• Technical Foundation: Familiarity or exposure to core cloud and container technologies (such as Azure and/or GCP, Docker, Kubernetes, or GitHub Enterprise).
• Coding & Scripting Savvy: Proficiency in languages used across our ecosystem — typically Python, C#, TypeScript, or Bash.
• The DevEx Mindset: A strong empathy for software developers and a passion for building internal tools, platforms, or automation that improves the daily lives of engineering teams.
• Architectural Awareness: A solid understanding of modern software patterns, including microservices, API standards, or event-driven concepts.
• Collaborative Spirit: High emotional intelligence with a “team-first” approach. You are open to giving and receiving feedback in a safe, inclusive environment.
• Execution Focus: The ability to plan and execute tasks effectively, balancing speed with high-quality, maintainable solutions.

Serko employees are rewarded for their efforts with good salaries, competitive benefits, flexible working arrangements and a great social atmosphere. Our environment is upbeat, energetic and fun, and we look for people to add to our culture, not just fit our culture. We value people who have personal integrity, are adaptable, and are courageous with what they do. The pace is energetic. Serko employees work collaboratively with energy and enthusiasm - so you will want to be up for the ride. If you are up for a challenge at its most crucial time in history and are excited about joining our Xi'an team, we'd love to hear from you.