Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
What You'll DoOwn Production Readiness and Activation
- Act as the single owner of customers' scale-proof production readiness
- Drive the first production workflow and reduce time-to-production
- Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
- Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
- Set up alerting to catch issues before customers do
- Work on your assigned customers' most difficult tickets and problems
- Identify and remove activation blockers early before they become escalations
- Optimize costs and performance with customers
Run the Customer's Technical Program
- Build and execute a KPI-driven success plan tied to production outcomes
- Define standards for patterns, training, governance, and operational readiness
- Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
- Proactively manage technical risk, migrations, and architectural debt
Ensure Long-Term Technical Health
- Set and validate reliability, observability, and operational standards
- Monitor health signals and intervene before the customer knows they're happening
- Lead technical reviews, readiness checkpoints, and maturity assessments
- Certify teams and workloads as production-ready
Drive Adoption Through Production Success
- Surface growth signals based on usage, maturity, and confidence
- Partner with customers, Growth AEs and Solution Architects to unlock new workloads
- Translate production success into clear technical narratives for renewal and growth
- Advocate for customer needs and real-world patterns internally
- 6+ years of professional software engineering or solutions engineering experience
- Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
- Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
- Experience building, deploying, and operating production systems at scale
- Demonstrated ability to debug complex technical issues and guide customers through resolution
- Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
- Experience creating technical documentation, runbooks, and training materials
- Self-motivated with the ability to work independently while collaborating across teams
- Willingness to travel occasionally for customer engagements and team events
- Prior experience with Temporal or similar workflow orchestration platforms
- Experience with observability tools and practices for distributed systems
- Background in professional services, technical consulting, or solutions engineering roles
- Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools
- Contributions to open source projects or developer communities
- Experience designing and delivering technical training or workshops
- The estimated pay range for this role is $200,000 - $225,000 OTE.
- This is a base-salary, variable role with a 70/30 split.
- Equity Options - Eligible for stock options as part of Temporal's equity plan
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- Empower 401K Plan
- Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
Travel
Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.
- $3,600 / Year Work from Home Meals
- $1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
- $1,200 / Year Lifestyle Spending Account
- $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
- $74 / Month Reimbursement for Internet
- Calm App Subscription for Mental Health & Wellness
Top Skills
What We Do
Temporal develops and distributes the world's leading open source durable execution system. We make code fault tolerant, durable and simple.
Innovative companies like Datadog, Glovo, Indeed, Netflix, Qualtrics, Remitly, Snap and Yum! Brands build their services and applications with Temporal to make them reliable to run, productive to enhance and easy to troubleshoot and repair.
More than a decade in the making, Temporal is powered by veterans behind some of the industry's most loved systems technologies, programming frameworks and open source communities as well as investors like Amplify Partners, Sequoia Capital and Index Ventures.
