About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
- Defines and evolves performance, reliability, and scalability strategy aligned with platform and business goals.
- Establishes performance acceptance criteria, workload models, and benchmarking standards for distributed systems.
- Ensures performance considerations are embedded into architecture reviews, design discussions, and release readiness processes.
- Partners with engineering and product leadership to shape long-term reliability and performance roadmaps.
- Anticipates scaling risks and systemic bottlenecks before they impact customers.
- Leads end-to-end performance, load, stress, resiliency, and scalability testing for complex, cloud-native systems.
- Improves system throughput, latency, uptime, and stability across microservices and Kubernetes environments.
- Conducts deep-dive analysis of performance failures and production degradations, driving corrective and preventive actions.
- Uses data from benchmarks, tests, and production telemetry to deliver measurable improvements in system behavior.
- Ensures performance engineering outcomes translate into improved customer experience and platform confidence.
- Serves as a trusted performance expert for engineering, architecture, platform, SRE, and operations teams.
- Works closely with SRE and platform teams to mature monitoring, logging, alerting, and telemetry frameworks.
- Partners with engineers to remediate performance bottlenecks across application, database, infrastructure, and network layers.
- Mentors engineers on performance testing, capacity planning, and designing systems for scale and resilience.
- Leads cross-team performance initiatives and reliability programs spanning multiple product areas.
- Clearly communicates performance risks, findings, and recommendations to technical and non-technical stakeholders.
- Translates complex performance data into actionable insights that inform engineering and product decisions.
- Facilitates alignment across teams during performance reviews, incident analysis, and release readiness discussions.
- Documents performance strategies, standards, and outcomes to support shared understanding and consistency.
- Influences architectural decisions through clear, evidence-based performance guidance.
- Extensive experience in performance testing and performance engineering for distributed, cloud-native applications
- Expert-level proficiency with performance testing tools such as JMeter, LoadRunner, k6, or similar
- Strong experience with Azure cloud environments, .NET-based systems, Kubernetes, and microservices architectures
- Hands-on expertise using APM tools (New Relic preferred) for performance analysis and tuning
- Strong SQL performance tuning skills, including indexing, query optimization, and experience with sharded databases
- Deep understanding of observability principles, including metrics, logs, traces, SLIs, SLOs, and error budgets
- Experience developing reusable performance automation frameworks and test harnesses
- Proven ability to troubleshoot performance issues across application, database, container, and infrastructure layers
- Ability to influence architectural decisions and lead technical discussions with senior engineering stakeholders
- Experience in FinTech, billing, payments, or other high-throughput transactional platforms
- Familiarity with CI/CD pipelines, feature flagging, and release engineering practices
- Experience leading cross-team performance or reliability initiatives
- Knowledge of SRE principles and production readiness standards
- Health & Wellness Coverage: Comprehensive medical insurance for employees and their families, including spouse, children, and parents.
- Leave & Time Off: Generous paid time off (PTO), and public holidays, along with flexibility for personal and family needs.
- Parental Benefits: Paid maternity and paternity leave, along with additional family support programs for new parents.
- Recognition & Rewards: Participation in global and local recognition programs that celebrate contributions and milestones.
- Employee Engagement & Culture: Access to Employee Resource Groups (ERGs), team events, and volunteering initiatives that promote inclusion and community.
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [email protected].
Click here to review InvoiceCloud’s Job Applicant Privacy Policy.
For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Top Skills
What We Do
InvoiceCloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates.
